Adviser Support Officer

5 days ago

Brisbane, Australia Australian Retirement Trust Full time

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

Every one of our team contributes to helping make our members’ world better. As an Adviser Support Officer in our Adviser Services team, you will play an invaluable role in making things happen and contributing to the overall adviser/customer experience. The purpose of the Adviser Support Officer role is to provide high quality service and support across a broad range of internal and external customers and playing an integral role in the effective facilitation of adviser-centric relationship support and administration functions.

Key responsibilities will include:

- Provide administrative support to the Advice & Retirement business unit, including communicating with advisers and advised members.
- Provide a support role to the business via effective communication with Customer Service, Customer Interactions, and Advice & Retirement business units.
- Assist with the implementation of adviser transactions, including the dispatch of various communication documents.
- Logging of compliance incidents and general service recovery work.
- General reporting as required.
- Meet all Workplace Health & Safety responsibilities and requirements for your role as indicated in the Workplace Health & Safety Policy.
- Any other duties as instructed by the People Leader.

**This role is available as a permanent opportunity.**

**About you**

If this is the right role for you, your skills and qualifications will include:

- Demonstrated commitment to a ‘customer first’ approach and an ability to take ownership and serve customer requirements.
- A genuine passion for customer service.
- Working knowledge of superannuation and financial advice.
- Intermediate knowledge and experience with Microsoft office suite (e.g. Outlook, Word, PowerPoint, etc.).

**How you'll benefit**

As part of the Australian Retirement Trust team, you’ll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

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