Loading Dock Master

Certis Security Australia is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

**Position Purpose**:
To provide asset protection and ensure all stakeholders attending Site are within a safe and incident free environment.

The Company Incorporated in 1923, SNP Security (Now Certis Security Australia) prides itself on being an industry leader and one of Australia’s most respected and highly regarded security providers. With a blue-chip client base and strong company values, SNP is dedicated to delivering exceptional customer service to its clients and customers. Our company values are fundamental to SNP Security success, they define who we are and set us apart from the competition. These roles are covered by the BRI Security Enterprise Agreement.

**Key Responsibilities**:

- Arming and Disarming an Alarm Systems
- Assist in the installation / removal of equipment relevant to channelingstakeholders in and out of the premises
- Conduct regular foot patrols of the assets
- Investigate and appropriately action all complaints received by stakeholders
- Maintain a clean and tidy work environment
- Maintain the onsite Key Register
- Maintaining and controlling relevant equipment e.g. keys, swipe cards.
- Monitor the CCTV system
- Monitor, control and maintain Access Control equipment
- Oversee & assist customer with observations of site WH&S procedures
- Perform inductions to ensure continued WH&S of site
- Perform unlock and lock up of access points within the Sites
- Professional liaising with State Police, Emergency Services and allstakeholders
- Provide Concierge duties
- Provide Customer Service to all stakeholders
- Reporting incidents and breach of Security immediately

**Qualification**:
To be considered for this role you must:

- Possess current First Aid
- Hold a valid New South Wales Class 1 AC Security License
- Be prepared to work AM/PM shift work rosters with varying hours of attendance including weekend work.
- Be physically fit, well presented/ groomed with pleasant disposition
- Have strong organizational skills and ability to manage multiple tasks
- Able to work well and remain calm under pressure
- Have effective communication skills both verbal and written communication
- Demonstrate a strong customer focus and be able to live our values
- Good understanding and experience in WHS and emergency response management procedures;
- Strong experience in conflict resolution; and
- Good report writing skills.
- Be capable of learning new skills quickly
- Exceptional Customer service skills
- Being flexible and adaptable
- Ability to compile precise and professional reports

**Mandatory**
- Current State Security License
- Own transport
- Must have White Card
- Extensive Security knowledge and understanding of Security issues
- Able to pass pre-employment alcohol & drug testing
- Must be able to pass a pre-employment medical / fitness examination.

**Skills**:

- Building customer loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
- Contributing to team success - Actively participating as a member of a team to move the team toward the completion of goals.
- Decision making - Identifying and understanding issues; problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
- Energy - Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
- Information monitoring - Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.
- Manage safety - Being aware of conditions that affect employee safety. Ensuring all facets of safety is appropriately managed
- Work standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

**Knowledge**:

- Prior knowledge of large education facility operating procedures & protocols.
- Ability to multi task in a busy environment

**Experience**:

- Preferably prior experience in dealings with major stakeholders
- Prefer minimum 2 years’ experience within Security Industry

**Benefits & Culture**:

- Friendly and