Client Administration Coordinator

Why join us?:
DWF is currently in our growth mode Which means it is the perfect time to accelerate your career with us.

This new Client Administration role will be based in Sydney at our Pitt Street office on a permanent basis. You will be responsible for providing administrative support both of a general and specific nature, to DWF Claims Australia including other DWF Claims jurisdictions as and when required. You will be reporting into the head of client services based in the UK, with a dotted line into the Director of DWF Claims Australia.

Working closely with all members of the DWF Claims Australia team, this role will involve a range of responsibilities including setting up new claims within our claims management systems, general data entry, working with the claims and other systems, sending correspondence, and liaising with clients and a range of other administrative duties as required.

This support role is key to the success of administrative functions within DWF Claims where we strive to always achieve a superior service experience for our clients and customers. If you have strong attention to detail and excellent organisational skills with the ability to work autonomously, we would love to hear from you

We offer flexible hybrid working which helps our employees create a healthy work-life balance - we know law is a tough industry to be in All your technology needs will also be provided for you to perform your role.

**Responsibilities**:

- Administrative Support - General
- New claim creation and data entry
- Set up of new clients in the required systems
- Creation of online reports as requested
- Administrative Support
- Triaging team mailboxes, identifying urgent or other matters that require escalation
- Monitoring the allocation of new claims to Account Managers
- Drafting of acknowledgement letters
- Reviewing Incidents, registering or filing as required
- Utilisation of EvoClaim (DWF Claims Management System)
- Data entry and administrative support for the DWF Claims team
- Entering incidents into EvoClaim for the Insurance team
- Entering payments into EvoClaim for the claims team
- Preparing letters as required
- Basic claim financial maintenance as required
- Supporting the achievement of company goals and vision
- Supporting other admin team members as required

What will help you succeed in this role?:
**Skills**:

- Maintaining accuracy with workload
- Time management and demonstrated ability to prioritise and multi-task
- Strong verbal and written communication skills
- Refined customer service delivery
- Computer skills - Usage of internal systems will be required
- Ability to use computer programs - Excel, Microsoft office, Outlook
- Drafting documents with strong letter writing and typing ability
- Sound telephone manners
- Ability to run reports thoroughly
- Attention to detail while maintaining quality assurance
- Strong interpersonal skills
- Ability to undertake reception duties - face to face or over the phone
- Understanding of compliance requirements
- Basic understanding of the insurance industry is highly essential

What we offer:
At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

About us:
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.