Client-services-administrator

**Responsibilities**:
**About Talogy**

We are Talogy. The talent management experts. We craft solutions that screen, select, develop, and engage talent worldwide. By uniting the leading psychologists, data scientists, developers, and HR consultants we bring the power of psychology and technology together so you can make the best data-driven people decisions. With more than 30 million assessments delivered each year in more than 50 languages, we help clients discover organisational brilliance.

Learn more at**:**

**Life at Talogy**

We walk our talk, and passion fuels what we do. We are technology nerds and people people, who are energized by innovation and collaboration — winning together as a team of 650+ colleagues by uniting the leading talent experts across the globe.

Our mission is to help people meet their potential. In striving for this mission, we are daring, go the extra mile, take ownership, and expect a lot from each other. But most of all, we care deeply — about our customers, and about each other.

At Talogy, we are **humble masters**, **flexible experts**, and **human scientists**.

**About the Role**

The Client Services Administrator role adds significant value to the operations of Talogy’s Talent Management business as a vital member of the team, providing excellent standards of service to all external and internal clients who require support or advice on the broad range of Talent Management products and platforms, whilst maintaining our people-focused brand.

In this role you will have responsibilities across the 9 pillars of the Client Experience business function: administration, client support, systems, sales and marketing, project management, human resources, compliance, finance, and IT.

You will have direct client contact, providing critical advice and support to ensure world class delivery standards. Additionally, you will deliver an efficient and effective project management and administration service to our internal and external customers. You will work closely with the Consulting team, organising and managing the delivery of consulting projects and programmes from inception to conclusion.

Additionally, this role delivers an efficient, effective, and professional training management function to our internal and external customers. Your focus will be on organising and managing the delivery of training programmes from inception to conclusion, providing support to our consultants and trainers.

A person in this role is generally expected to work 0** from Monday to Friday. Working outside typical office/opening hours to accommodate when working with others across time zones is required. A hybrid work from home and the office is standard for this role. Travel to client sites as well as interstate and international travel is required.

**Who We Are Looking For?**

This role requires someone with experience in client services or administration, project coordination, and problem solving. The role holder needs to be comfortable liaising with external clients on a daily basis as well as internal teams, able to work without close supervision, organising their own time and using their initiative to deal with a range of tasks and queries.

We’re also looking for someone who seeks progression and who embraces the prospect of being part of a growing organisation, where they can personally make a difference.

**Role Responsibilities**

The following role responsibilities are essential to our strategic focus on people, growth, marketing, client projects and operational improvement.
- Service delivery - 60%
- Corporate and admin support - 20%
- Business Development and Marketing - 10%
- Account Management - 10%

**Role Requirements**
- Previous experience in a client service, administration and/or project coordination role
- Organised but with a flexible approach to tasks and able to use own initiative
- Professional, personable, and able to work collaboratively
- Confident communicator verbally and written
- Methodical, accurate and detail conscious
- Excellent planning and organisational skills in order to co-ordinate the variety of tasks needed to fulfil the job requirements
- Client orientation with a focus on providing an excellent client experience.
- Commitment to maintaining and improving customer service standards
- Able to use own initiative to resolve queries and problems
- Highly proactive, always looking ahead and taking action as required
- Genuine enthusiasm to make a contribution to the company
- An interest in continuously developing knowledge of Talogy platforms and products, to provide a high standard of service to clients and identify opportunities to make improvements to systems and processes

**Benefits**

Talogy offers a variety of competitive workplace benefits, including 5 days of additional annual leave and paid maternity leave topped up to full salary for up to 18 weeks. You will be joining a great team and we have a vibrant social culture, and provide opportu