Medical & Care Specialist

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**Injury Management Specialist - Medical and Care - Personal Injury | Sydney or Perth**

**The role**

We have created a new role within our Underwritten Workers Compensation business, with the primary purpose of providing specialised support and advice to our claims team and customers to ensure our most significantly injured and medically complex workers receive the highest level of care to maximise return to life outcomes. The role will also have oversight of medical and treatment providers and spend, ensuring health care is evidence-based and high-value.

It is an exciting time to join the organisation and this role is critical in developing our capability for the future.

**You'll **be responsible for**
- Developing strategies and best practices to care for our most significantly injured, medically complex and vulnerable customers.
- Collaborating with claims staff and Injury Management Coordinators as well as external treating teams, to ensure the needs of catastrophically injured workers are identified prior to discharge from hospital, with appropriate supports implemented.
- Creating and streamlining the delivery of services for the high-care (catastrophic) service stream for business triage.
- Collaborating with claims personnel and outside medical providers to keep an eye on and guarantee our clients' receiving high-quality, effective care.

**About you**
- You have a degree in Allied Health i.e., Physiotherapy, Occupational Therapy, Nursing, Exercise Physiology.
- You have 5+ years’ experience in personal injury industry.
- Experience in delivering training and/or presentations highly regarded.
- You demonstrate enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base.
- You have the ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.

**What's on offer?**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

N/A

**Job Level**:
Professional

**Location**:

- Sydney, NSW, AU, 2000**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
34661