Student Experience Officer

4 days ago

Adelaide Region SA, Australia Kaplan Australia Full time

**26 days’ annual leave, including one for your birthday**:

- **Be part of an industry leading supportive and positive work culture**:

- **Full-time Fixed Term Contract (12 months) available located at the Adelaide campus**

**Role**
Come and join one of the fastest growing campuses at Kaplan Business School We are looking for a Student Experience Officer who will be responsible for delivering an exceptional student experience, providing guidance and advice on all non-academic matters. The role is further responsible for delivery of key events and providing students with pastoral care and ensuring their overall welfare. Working with key stakeholders across the campus and the business, the aim is to deliver the ultimate Student Experience.
**Responsibilities**
- Provide excellent customer service, advice, guidance, and support to students regarding KBS programs and services and responding professionally, accurately to students’ inquiries
- Monitor students study progress and performance including attendance and welfare and coordinate transitional arrangements for new students
- Offer initial and basic counselling to KBS students regarding study progression, load, and non-academic minor personal issues and refer to professional counselling organizations when appropriate
- Aid with major functions and student events at the campus including orientation and graduation
- Provide advice and information to applicants, agents, academic and general staff of the school, and external agencies, about programs procedures and services
- Providing administrative support to the Campus Manager and other KBS staff as required

**Requirements**:

- Up-to-date working knowledge of key legislation, policies, and procedures relevant to international students (essential)
- Knowledge of ESOS Code of Practice and PRISMS (desirable)
- Ability to plan, control, coordinate and manage activities with mínimal supervision
- Excellent verbal and written communication
- Working knowledge of Microsoft Office products and the ability to quickly learn new systems
- A self-starter with a professional image who has accuracy and strong attention to detail
- Previous customer service experience preferably within an education environment

**About Us**
Kaplan Australia is one of the world’s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.
Our passion is helping students reach their goals through quality education. Joining our team, you will thrive in a rewarding work environment that is customer-focused, dynamic, and innovative in spirit.
LI-DF1

**Job Types**: Full-time, Contract

  • Digital Marketing Officer

    1 week ago

    Adelaide Region SA, Australia AUG Student Services Full time

    **Company Overview**: AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 8 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore & Vietnam). **History**: AUG was...

  • Student Experience Officer

    4 days ago

    Greater Adelaide SA, Australia Kaplan Full time

    **26 days’ annual leave, including one for your birthday, and other great benefits** - **Be part of an industry-leading, supportive, and positive work culture** - **12 Month Max Term contract l**ocated at our Adelaide campus** **About the Role** We have an exciting opportunity for a positive and energetic **Student Experience Officer** to join our team...

  • Students Communications Officer

    2 weeks ago

    Adelaide Region SA, Australia Hudson Australia Full time

    Calling all communciations officers! Terrific opportunity for an up-and-coming comms professional with 2-4 years experience, ready to take the next step in a colloborative, supportive environment. As a Student Communications Officer, you will be at the forefront of creating and delivering impactful communications and engagement activities that resonate with...

  • Student Support Officer

    2 weeks ago

    Adelaide Region SA, Australia Open Colleges Full time

    Join Australia's leading online education provider - Take over a responsible role in an international environment - Join a supportive and passionate Team! **About Us** We are one of Australia's oldest and largest providers of open learning. For over 100 years we have been helping people from all walks of life to improve their lives through...

  • Student Services Manager

    4 days ago

    Adelaide Region SA, Australia Kaplan Australia Full time

    **26 days' annual leave, including one for your birthday**: - **Be part of a college that provides international students with a pathway to undergraduate studies at the University of Adelaide**: - **6-month contract based in Adelaide** **Role** We currently require a dedicated **Student Services Manager**, who is enthusiastic about working with...

  • Student Support Officer

    1 week ago

    Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HEO 4) $71,460 - $78,326 per annum plus an employer contribution of 17% superannuation will apply.** **Multiple full-time secondments/fixed term contracts until 31 December 2025** **Based in the Integration Management Office (IMO) in the Student Experience & Administration Domain in the Adelaide CBD** **About the role** As the Transition Support...

  • Student Services Officer

    1 week ago

    Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HE04) $71,460 - $78,326 per annum plus an employer contribution of 17% superannuation applies.** **2 Full Time, Continuing Positions Available Immediately!** Ask Adelaide deliver efficient and responsive student services that contribute to the overall student experience. Ask Adelaide is responsible for consistent enquiry management and non-academic...

  • Student Support Officer

    2 weeks ago

    Greater Adelaide SA, Australia Endeavour Full time

    Growth opportunity to build excellence in customer service and engagement - FREE UNLIMITED clinic consults & 15% off all clinic dispensary and retail products - Beautiful campuses all located conveniently to public transport **Role type: Permanent, Full-time** Endeavour College of Natural Health is the largest provider of complementary medicine higher...

  • Student Engagement Advisor

    2 weeks ago

    Adelaide Region SA, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Casual Student Services Officer Opportunities

    4 days ago

    Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HEO4) $46.74 per hour plus an employer contribution of 11.5% superannuation applies.** **Multiple casual opportunities, available until 31/12/2025.** **We are seeking expressions of interest for casual Student Service Officers to join our Student Accommodation Team. If you are passionate about providing high quality operational and administrative...