Technical Sales Representative

17 hours ago

Fortitude Valley, Australia Orange River Pty Ltd Full time

**Position: Full-Time Technical Sales Representative**
**Location**: Brisbane Office
**Company**: Orange River Diamonds

**Company Overview**:
Orange River Diamonds, established in December 2018, is a leading diamond and gemstone wholesaler with rapidly expanding operations in Brisbane and Adelaide. Our commitment to delivering exquisite diamonds and gemstones to the jewellery industry underscores our dedication to quality and our passion for the gem trade.

**Position Summary**:
**Key Responsibilities**:

- **Customer Engagement**: Identify and assess customer needs through consultations and assessments. Provide expert technical support and guidance to assist customers in making informed purchasing decisions.
- **Sales Strategy**: Create and implement effective sales strategies to meet targets and drive growth. Tailor presentations, demonstrations, and proposals to address the specific needs of each client.
- **Relationship Management**: Build and nurture strong relationships with existing and potential customers. Act as the primary point of contact for inquiries, concerns, and feedback.
- **Technical Solutions**: Offer technical advice and support throughout the sales process. Collaborate with engineering or technical teams to customize solutions for specific customer requirements.
- **Sales Support**: Prepare and submit accurate quotes, proposals, and contracts. Oversee the sales process from initial contact to closing the deal, including follow-up and post-sale support.
- **Market Research**: Conduct research to identify new customer opportunities, industry trends, and competitive dynamics. Analyze sales data and customer feedback to refine sales strategies and enhance performance.
- **Training and Development**: Educate customers on product use and benefits to ensure they maximize the value of their purchases. Continuously enhance your sales skills and technical knowledge through ongoing professional development.
- **Reporting and Documentation**: Maintain precise records of sales activities, customer interactions, and progress. Prepare and present detailed sales reports and forecasts to management.
- **Customer Satisfaction**: Ensure high levels of customer satisfaction by delivering exceptional service and support. Address and resolve issues or concerns promptly to uphold positive customer relationships.

**Qualifications and Skills**:

- Strong interpersonal and organizational skills.
- Knowledge of retail jewellery sales is preferred.
- Excellent customer service skills with the ability to engage effectively with clients and support their needs.

**Why Join Us?**
This role provides the opportunity to work with some of the world’s finest gemstones and diamonds, serving prestigious Australian jewellers. You will be part of a dynamic and growing team dedicated to excellence and expansion across Australasia.

**To Apply**:
Please submit your resume and a cover letter detailing your relevant experience and enthusiasm for the role.

Pay: $62,967.19 - $86,223.71 per year

Schedule:

- Monday to Friday

**Experience**:

- Working towards sales targets and KPIs: 1 year (required)
- Sales: 1 year (required)

Licence/Certification:

- Driver Licence (preferred)

Work Location: In person

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