Medical Receptionist

Want to move Australia’s heart health forward? Our team is our impact and our future. Join something special at Advara HeartCare. Our Best Starts with You We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here, you are our impact and you are our future. We are looking for an energetic and professional individual to join our Brisbane team on a permanent full-time basis. Also known as the Patient Services Officer you are responsible for providing friendly administrative support to our staff and clinicians, booking and rescheduling appointments, liaising with hospital staff and doctors. **You impact, with us**: - Check patient GP referrals with Medicare ensuring data accuracy - Timely processing of correspondence to referrers and patients - Respond to incoming phone calls promptly and provide a professional service in line with expectations - Billing and receipting of patient accounts - Work with colleagues and other administrative staff to achieve efficient and effective management of medical appointments and other related clinical information via the Health Track system. **What you'll bring**: - Administration or customer service experience, preferably in health or aged care - An ability to carefully plan, organise and prioritise tasks - An understanding of customer service principles with an ability to respond sensitively to patient needs - Experience in billing/receipting medical accounts, Medicare and DVA billing preferred - An ability to work effectively, both independently and in a team - The ability to work under pressure and respond to fluctuating workflow and internal / external demands. Why Advara HeartCare We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact, and you are our future. We offer you meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better. Here are some of the things we hope you’ll love about working with us: - Your impact, with us. At Advara HeartCare, you’ll use your skills and expertise to achieve better quality outcomes, deeper care and a bigger impact with an organisation that’s leading the way. - Your growth, with us. Develop new knowledge and skills at the cutting edge of our industry and progress your career in a fast-growing company that’s dedicated to what you do best. - Your voice, with us. When you join our team, you’ll be valued and heard. Truly. We’re listening to and investing in our people more than ever before, which means you get to shape our future while building yours. Because that’s how we will all thrive. **You’ll also enjoy a range of other benefits**: - Purchase additional annual leave as part of our annual leave scheme - Range of benefits such as 12 weeks’ paid parental leave - Work with a connected, collaborative team - The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart disease. Interested? We are building something important here, something special. If this sounds like something you would like to be a part of, we invite you to click "apply" and share your interest. We look forward to hearing from you.