Service Coordinator

Permanent Fulltime position in Bonnyrigg Heights
- $75,306.13 pa + 10% Super + salary packaging
- Challenging but rewarding role in the disability sector

**About The Role**

You know how to manage all aspects of a supported accommodation house efficiently and to consistently high standards. The real challenge that you relish is working with your team to make that home a unique place, supporting unique people to live their lives the way they choose. You are ready to take ownership, absorb the information shared with you and see customers reach their goals and more.

**This is a unique opportunity to step up with your ideas and experience where you will be responsible (but not limited) to**:

- Build and nurture relationships with customers, families and your team by encouraging open communication and participation
- Identify, assess and resolve problems with a customer-centred approach
- Budget, prepare and monitor financial systems in line with the NDIS price guide
- Support customers with mental health and high physical support needs
- Practise leadership within team meetings, one on ones, modelling and coaching with staff
- Motivate individuals and create a culture where people want to go the ‘extra mile’
- Demonstrate Northcott values through interactions with teams, such as supervisions and team meetings.
- Proactively train staff to ensure they continue to provide the highest standard of customer outcomes
- Undertake _ad hoc_ duties, with a focus on our customers' quality of life and care.

**Given the responsibility of this role, the following experience is essential**:

- Knowledge of the disability sector, NDIS funding, SIL quotes, and the NDIS Quality and Safeguarding Framework
- Experience in supporting, planning and the setup of new services in a residential setting.
- Working within business unit and organisational objectives when making decisions and going about their work.
- Leading and developing a high performing team through providing appropriate guidance and support.
- Prioritises and plans daily, weekly, monthly and annual tasks to achieve customer and team outcomes.
- Encouraging a strong customer focus and understanding customers' perspectives within the team.
- Identifying solutions to obstacles which may limit customer potential.
- Communicating in a way that is appropriate for the situation and that promotes the organisational values of being Innovative, Respectful and Brave.
- Empowering others to explore new approaches to longstanding or emerging problems.
- Catheter care and peg feeding
- A NSW Driver's licence
- Evidence of compliance with any Public Health Orders applicable at the time - including evidence of a COVID-19 vaccination or medical contraindication certificate if applicable to you.
- NDIS Worker Check
- NSW Working With Children Check
- First Aid and CPR certificates

**Covid Vaccination Status**
The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against Covid 19 and maintain regular booster shots (unless granted an exemption). Evidence of your current vaccination status or medical exemption will be required.

**Diversity and Inclusion Statement