Technical Coach

**The role**

The Technical Coach reports to the Technical Capability Manager, Recoveries & Settlements.

The purpose of this role is to train and enhance competencies of our Recoveries and Settlements claims consultants whilst improving processes and performance through training activities and process refinement to create a culture of high performance with high integrity within the Motor Claims Operation.

The Technical Coach provides expert technical guidance and leadership to Recoveries and Settlements consultants.

As the Technical Coach, you will be responsible for supporting Team Leaders to uplift consultant capability to ensure effective management and resolution of complex Motor Insurance Claims while promoting adherence to established policies and procedures.

The Technical Coach will contribute indirectly to the financial performance and overall customer satisfaction through improved technical capability of the claims team.

Most important will be the technical capability growth of our claims consultants, which will provide our employees with the opportunity to develop and progress in their career at Auto & General.

**What experience you’ll bring**
- 3-5 years Motor Claims experience
- Strong working knowledge of insurance, recoveries and claims management relative to applicable legislation, processes and industry best practice.
- Excellent analytical, problem solving and decision making skills
- Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders
- Demonstrated ability to effectively engage and develop others.

**The benefits of working at A&G**
- ** Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- ** Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- ** Grow with us** - we’ve got learning and professional development opportunities to suit everyone.
- ** Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- ** Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- ** Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- ** Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

The key success criteria for the role includes:
- Reduction in average claims processing time- Improved claims settlement rate- Decrease in claims costs including a reduction in claims leakage- Increase in accuracy of claims assessment outcomes- Reduction in claims rework and errors including adherence to regulatory and compliance obligations

By achieving these key success criteria, the Technical Coach will contribute indirectly to the Motor Claims financial performance and overall customer satisfaction through improved technical capability of the claims team. Most importantly will be the technical capability growth of our claims consultants, which will provide our employees with the opportunity to develop and progress in their career at Auto & General.

The Technical Coach reports to the Manager, Recoveries & Settlements Optimisation

The purpose of the Technical Coach is to provide expert technical guidance and leadership to motor claims consultants. As the Technical Coach you will be responsible for supporting Team Leaders to uplift consultant capability to ensure effective management and resolution of complex Motor Insurance Claims, while promoting adherence to