Financial Services Representative with Chinese

4 days ago

Melbourne, Australia Tradu Full time

Vacancy Name

Financial Services Representative with Chinese

Vacancy No

VN1179

Employment Type

Regular Full-Time

Location

Melbourne

Job Details

Key responsibilities include (not limited to):

- Assist clients in opening an individual trading account and provided guidance on accessing FXCM’s online trading platforms and deposit channels
- Address client’s inquiries in regard to their trading accounts, such as deposit and withdrawal processing status
- Assisted clients to submit or forward client’s uploaded onboarding documents to operation team
- Be alert with global financial news and intelligently articulate financial and market-related concepts as well as FXCM products and services to clients so as to offer general trading opportunities.
- Assist with trade audit inquiries and made sure trades were executed correctly, helped investigate trade audit cases and submitted adjustments
- Go beyond “customer service.” Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients’ trading experience and results.
- Intelligently articulate financial and market-related concepts as well as FXCM products and services.
- Mediate a variety of situations, conversations and customers with composure and professionalism.
- Consistently take initiative to learn about the markets, FX industry and new FXCM platforms and products.
- Be a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume, and customer feedback.
- Consistently achieve departmental and individual metrics.

Critical Knowledge, Skills & Experience Job Holder should have:

- Must have strong verbal and written communication skills.
- Critical thinking and problem solving skills.
- Bachelor Degree.
- Strong MS Office skills.
- Must be flexible to work rotational day and night shift.
- Follow global market trends and events and effectively discuss news releases and trade setups.
- Ability to navigate basic and advanced mathematical examples with proficiency and accuracy - an advantage.
- Effective communication skills, analytical skills and adaptable.
- Enthusiastic about customer service, analysis and problem solving.
- Career minded and interested in long-term career growth.
- Fluency in English & Chinese

Working hours: 11 AM - 8 PM or 12 PM - 9 PM

All Stratos Trading PTY Limited employees must be eligible to work in Australia.

Information provided will be treated in strict confidence and only be used for recruitment-related purposes.

Company Description
The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.

We are an Equal Opportunity Employer.

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