Change Manager

Company Description
**About Us**

We’re a large scale complex systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 people global network, we’re growing fast.

The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.

At Leidos, we’ve built our business on the ability to redefine possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.

**Job Description**:
We are seeking an ITIL Change Manager with the passion to bring an enduring positive impression into our operations and refine how processes and policies define our enablement culture. This is a great opportunity to join our team, don’t work in an internal IT Department, make the move to a prime service provider for Defence, where there are consistent opportunities to develop and scope to work on really interesting things.

**Duties**

Under the general direction of the team leader you will be tasked to:

- Ensure that all the activities designed to implement change are as per the standards, policies and procedures
- Conduct change impact analysis, assess readiness and identify key stakeholders
- Authorise to implement or reject changes
- Coordinate and conduct Change Advisory Board
- Monitor and report on noncompliance with the Change Management Policy and Process
- Conduct Post Change Reviews
- Design, development and management of knowledgebase articles and work instructions
- Design, development and delivery of training programs
- Drive the efficiency and effectiveness of the processes by implementing continuous improvement activities
- Consult and coach change requesters, coordinators, implementers and project teams
- Manage internal & external stakeholders
- Track and report issues & risks
- Define and measure success metrics and monitor progress
- Other service management related duties as required

**Qualifications**:
**About You and What You'll Bring**

You are methodical and you demonstrate an exceptional attention to detail in your approach to solving problems and delivering work products.

You will always do the right thing, not necessarily the easy thing. You take accountability for outcomes, and you are generous in your actions and outputs.

You tackle problems with independent and critical thought and you never stop caring about the work products you manage.

You work well in an environment where you can be proactive and pick up and work on whatever tasks need to be completed to fulfil the goals of the team and the projects to which you are assigned.

You are self-directed and don’t tend to wait for management direction if you can see what needs to be done. You take end-to-end ownership of an outcome and collaborate with everyone who needs to be involved in creating that outcome.

**Skills and Qualifications**
- Solid understanding of ITIL Processes and how Change Management integrates with the other ITIL Processes
- Experience and knowledge of ITIL Change Management principles, methodologies and tools
- Demonstrated experience in effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk
- Demonstrated experience in direct communications with customers related to receipt, clarification and reporting of status on requests
- Demonstrated experience in developing and maintaining relationships with both the team and the customer
- Demonstrated experience in tracking, collecting and reporting of metrics
- Experience working with Federal Government departments or agencies (desirable)
- ITIL Foundation Certificate (desirable)
- And of course, you need the usual:

- Good presentation, engagement, and communication skills (written & verbal)
- Customer focused, demonstrating empathy with others, good listening and questioning skills
- Strong planning and organisational skills
- Solid technical, logical & problem solving skills
- Solid documentation skills
- Ability to coordinate resources
- Detail-oriented and accurate
- Ability to work well with others, contribute to team values and rapport-building across the organisation
- Effective prioritisation skills with the ability to execute tasks in a high-pressure environment
- Ability to work flexible schedules

**_ This role requires the successful applicant to be an Australian Citizen and hold, or be able to obtain an NV-1 security clearance_**

Additional Information
**What We Offer**
- Training and certification in any technol