Social Media Team Leader, Customer Journey Communications

2 days ago

Eveleigh, Australia Transport For NSW Full time

**Social Media Team Leader, Customer Journey Communications (Up to 7 Months Temporary Opportunity)**:

- Organisation/Entity: Transport For NSW
- Job category: Projects
- Job location: Eveleigh, NSW, AU, 2015
- Job reference number: 100578
- Employment type: Fixed Term Full-Time
- Salary range: $133545.0-$149568.0

**You’re collaborative and leverage the experience of others, drawing on collective skills and wisdom for the team to develop and succeed.**

**You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.**

**In this role, you'll**:
You will oversee the creation and delivery of real-time information on the Transport Management Centre’s social media channels to support people travelling during disruptions on roads and public transport and will develop strategies to increase public awareness of incidents, events and build community engagement.

You will be working as part of a highly motivated communications team located in our TfNSW Customer Journey Management team. This front-line strategic role supports the creative dissemination of real time information relating to unplanned incidents, planned events and road occupancies. This role will see you make a statewide impact by creating relevant and rich content that communicates to our users in real time traffic events such as disruptions in buses, all of traffic and transport via multiple media such as Facebook, and other channels.

For more information on this position and business unit, view the role description and information pack.

**About you**

Please note

**Who we are**
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

Applications close: 11:59 pm Tuesday 15th July 2025.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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