Customer Success Manager

2 weeks ago

Sydney, Australia 3P Learning Full time

Great management team
- Hybrid role - we value flexibiltiy
- High performance and supportive team

**Why join us at 3P Learning?**

At 3P Learning, we're not just offering you a job - we're offering you a meaningful career in the global EdTech industry. Our mission is to empower educators and transform learning through our engaging, top-quality educational products, including Mathletics, Reading Eggs, and Mathseeds. Loved by millions worldwide and backed by Australia's largest EdTech company, we're committed to making a difference in education.

We're looking for a passionate Customer Success Manager to be a catalyst for change and a champion for our clients. If you're ready to become a strategic partner to schools, driving deeper engagement and usage of 3P Learning products, this is the opportunity for you

**How will you impact the future of education?**

As a Customer Success Manager, you will:

- Master 3P Learning's innovative digital teaching and learning solutions
- Collaborate with regional sales teams to onboard new schools and drive engagement
- Deliver impactful training sessions that empower teachers to implement our solutions effectively
- Use data-driven insights to proactively address customer needs and support at-risk accounts
- Develop customised client engagement plans that drive success and satisfaction
- Build lasting relationships with clients to capture valuable insights and drive product improvement

**What makes you the perfect fit?**

We're looking for someone who has:

- A background in account management, customer success or teaching experience (preferred, not required)
- A proactive, client-centric approach to problem-solving
- Strong organisational, time management, and prioritisation skills
- The ability to build trust, credibility, and lasting relationships with clients
- Data-driven decision-making skills, with a focus on growth and improvement
- A willingness to travel within your designated territory and attend team/company meetings

**What's in it for you?**

At 3P Learning, you'll enjoy:

- A fully flexible workplace that empowers you to work where it suits you best
- The chance to make a real impact in a dynamic, ASX-listed company with a global presence
- A diverse and inclusive environment where your voice will be heard and valued
- Support and resources to help you grow your career and contribution to 3P Learning

We can’t wait to hear from you and look forward to sharing more about 3P and our amazing people and products.

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