Hypercare Support Officer X 2

2 weeks ago

Melbourne, Australia Hudson Australia Full time

We have an exciting opportunity for a Hypercare support officer with State Government.

**Summary of role and qualities required -**
- Support food businesses and local government stakeholders in delivery of state-wide IT solution.
- Providing support and guidance to stakeholders throughout digital change process
- Strong stakeholder relationship management experience necessary
- Strong stakeholder relationship management experience necessary
- Excellent interpersonal skills needed and excelent phone manner

**Qualifications -**
- Experience in government an advantage, preferably in a regulatory or digital transformation environment
- Change management or training qualification an advantage
- Good customer and interpersonal skills are mandatory
- Training and expert technical support will be provided

**Key Selection Criteria -**- Problem solving: seeks all relevant information for problem solving; investigates and probes for the facts; liaises with stakeholders; analyses issues from different perspectives and draws sound inferences from information available; identifies and proposes workable solutions to problems.
- Self-management: plans and prioritises work to ensure outcomes are achieved; resists the temptation to react immediately without taking time to think things through; uses strengths to contribute constructively and consciously manages the impact of own weaknesses; anticipates own reactions to situations and prepares accordingly.
- Detail focus: observes fine details; identifies gaps in information; looks for logical sequences of information; highlights practical considerations of plans and activities.
- Relationship building: establishes and maintains relationships with people at all levels; promotes harmony and consensus through diplomatic handling of disagreements; forges useful partnerships with people across business areas, functions and organisations; builds trust through consistent actions, values and communication; minimises surprises.
- Teamwork: cooperates and works well with others in pursuit of team goals, collaborates and shares information, shows consideration, concern and respect for others feelings and ideas, accommodates and works well with the different working styles of others, encourages resolution of conflict within the group.

**HOW TO APPLY**:
Please submit your resume (in MS Word Format) for consideration via the link below. A cover letter demonstrating your relevant experience may also be reviewed.

Your interest will be treated in the strictest of confidence.

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