Customer Care Representative

2 weeks ago

Sydney, Australia HILTI Full time

**What's the role?**:
We currently have an exciting opportunity to join our Customer Care team based at our Corporate Office in Rhodes, Sydney This is a permanent, 12-month fixed term contract position - ideal for someone who's looking to gain a step into a Corporate Environment.

Reporting to the Customer Care Team Leader, your new role as a Customer Care Representative will see you taking ownership of our customer experience by providing a seamless customer care and complaint handling experience whilst supporting process improvements. This is an excellent opportunity to be part of a fun, collaborative team and propel your career with a Global Leader

**Who is Hilti?**:
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

**What does the role involve?**:

- Provide a quality customer service
- Customer care handling
- Handle specialist order entry enquiries that are escalated from the Customer Service, Hilti Stores and Sales
- Drive and promote process efficiencies within the Customer Service team
- Conduct root cause analyses and identify gaps in existing processes
- Develop and implement process improvement initiatives that enhance the customer experience
- Achieving excellence in complaint handling

Hilti ranks 8th on this year’s World's Best Workplaces by Great Place to Work®

**What do we offer?**:
Show us what you’re made of and we’ll offer you:

- Competitive salary base + super + bonus
- Choice between Travel Allowance / Carpark
- Access to corporate gym & pool
- An extra week of leave and leave loading of 17.5%
- A diverse and inclusive culture
- Work-life balance
- Access to Converge EAP - with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
- Fun & supportive team
- Opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

**What you need is**:

- Inbound Customer Service experience advantageous
- Demonstrated ability to meet deadlines
- Ability to work independently
- Solid understanding of MS Office
- Experience using SAP/Salesforce is advantageous but not mandatory

**Why should you apply?**:
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what’s next

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