Transcript Manager

1 week ago

Sydney, Australia Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

**Job Description**:
KEY RESPONSIBILITIES/ACCOUNTABILITIES
- Manage members of in-house and home-based transcription teams
- Oversee work allocation and reallocation to home-based transcribers and office staff
- Oversee merging of cuts for final delivery at end of day
- Assist with training of new recruits - (transcribers and coordinators)
- Maintain comprehensive knowledge of all relevant transcript styles
- Liaise with Transcript Supervisors/Managers in other States regarding transcriber allocations and effective management of resource
- Merge and produce transcripts in line with delivery KPIs and style guides
- Audio check indistinct and inaudible notations in transcripts
- Audio check transcripts created from poor audio or audio with poor speakers
- Oversee transcript delivery, ensuring all transcripts are delivered within required timeframe
- Maintain communication with clients regarding transcript delivery delays or quality issues
- Conduct team meetings and 1-1 meetings with direct reports
- Participate in transcriber QA checks
- Responsible for assessing Transcriber and Transcript Coordinator productivity in line with business-driven benchmarks, making recommendations for performance plans as necessary
- Involvement in Transcriber/Transcript Coordinator performance plans
- Involvement in projects as required
- Ensure Transcribers/Transcript Coordinators complete performance reviews, goal setting exercises, and annual security compliance modules
- General administration - answering client queries, answering telephone, capturing billing formation - as required
- Act as a 2IC for the Operations Manager, providing general support and cover during absences
- Assist with troubleshooting audio issues, liaising with monitoring team as required
- Identify opportunities for process improvements

SKILLS / QUALIFICATIONS
- Collaborative team member
- Strong communicator
- Attention to detail
- Customer focused
- Above average people skills

EDUCATION
- High School Graduate

EXPERIENCE
- 3 years’ experience in the transcription industry

Positions that Typically Report to this Position
- Transcript Coordinators
- Transcribers

Physical Demands
- None

LI-RE1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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