Operations Analyst

Come transform the future with us
- What is a typical workday?

About the Role:
We are looking for an Operations Analyst to join our team in an exciting, newly created opportunity. In this dynamic role, you will analyse business performance, identify areas for improvement, and develop strategies to optimise operational efficiency.

You will also play a pivotal role in maintaining peak resource utilisation by analysing and overseeing capacity requirements across various aspects of the business, facilitating informed decision-making, and streamlining operations. If you’re ready to make a significant impact and thrive in a fast-paced environment, we want to hear from you

Who are we looking for?

If you are a person who wants to join a business that’s challenging the status quo in an industry that’s ripe for disruption, Dragonfly Shipping is for you. We are a new business, energetic, and nimble to change and our customers. We’re solution seekers, with the backing and knowledge of our Head Office in Canada to enable our growth.

The ideal person for this role needs to be obsessed with performance, data, and savvy in their ability to provide targeted strategies and recommendations based on what the reporting tells you. Making decisions based on data is in your DNA, and you are able to not only tell, but show, the rest of the business where our opportunities exist to be better across operations for the ultimate benefit of our customers

Key Responsibilities:
- Analyse current business performance and identify areas for improvement.- Ensure accurate representation of our Station’s ability to process and deliver packages daily while also addressing fluctuations and seeking opportunities for growth.- Analyse historical data, trends, and business growth projections to establish short-term capacity needs. Additionally, prepare and present reports on capacity trends, utilisation rates, and recommendations for improvement.- Develop and implement strategies to optimise operational efficiency.- Monitor key performance indicators (KPIs) related to capacity utilisation and performance metrics.- Conduct data analysis and make recommendations to improve productivity and profitability.- Collaborate with various internal teams to implement process improvements and provide visibility on the capacity of across the network.- Embody the three pillars of the “Control Tower” initiative—Control, Planning, and Execution.- Identify potential risks related to capacity constraints and propose mitigation strategies.- Stay up to date with industry trends and best practices in operations analysis.

About You:
- Bachelor’s degree in Business, or requisite experience- Keen eye for detail, strong analytical skills, and excellent communication abilities.- Proficiency with data analysis tools and techniques- Strong problem-solving skills with the ability to think critically and provide actionable solutions.- Ability to thrive in a fast-paced environment, manage multiple projects, and adapt to changing priorities.- Experience with process improvement methodologies (e.g. Lean, Six Sigma) is a plus

Why Join Dragonfly Shipping:
- Competitive remuneration package based on experience- Hybrid working environment- Dynamic, team-oriented, supportive environment- Role progression and expansion both in Australia and Canada- Opportunity to be part of a rapidly expanding business in a growing Industry

Sending packages should be simple.

Dragonfly stands for a different way of doing e-commerce delivery in Australia.

Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

Welcome to Dragonfly.
- Sending packages should be simple._
- Dragonfly stands for a different way of doing e-commerce delivery in Australia._
- Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience._
- At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia._
- Welcome to Dragonfly._