Incident Response Officer

7 days ago

Melbourne City Centre, Australia Department of Education Full time

**About the Department**

A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria.

**About the Division**

The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services.

**About the Unit**

The Security Unit operates the department's 24/7 Incident Support and Operations Centre responding to alarm and CCTV activations in schools and actioning work orders for the installation and maintenance of the alarm system.

**About the role**

**This is an Ongoing - full time position**

Working as part of a team in a 24/7 shift work environment, the Incident Response Officer monitors security for over 1500 schools across Victoria. You will be responsible for making a real impact to continuity of learning and safety by monitoring alarms, responding to incidents, raising work orders and other response services to minimise the loss or damage of school equipment and infrastructure.

The role will be required to work shift work, and be available outside of business hours to support the department and whole of government emergency management operations.

**Key Duties**
- Interpret alarm activations and exercise judgement in dispatching security service providers and/or police
- Actively contribute to a positive team environment and culture
- Coach, mentor and train more junior incident response officers
- Oversee more complex security related issues
- Liaise with security service providers and school leaders regarding alarm activations and other security and safety incidents.
- Liaise and provide support with alarm system technicians working on sites
- Liaise with other emergency services in relation to emergencies at schools
- Preparing and disseminating Incident Reports
- Have additional responsibility in portfolios within the Unit, as assigned by team leaders/managers

**Requirements**:

- 24/7 shift work on a rotating roster

**Why Work With the Department of Education?**
- Shift workers may be entitled to an additional week of annual leave (5 weeks in total)
- Meaningful work that actually makes a difference
- Periodic pay increases as set out in the Victorian Public Service Enterprise Agreement
- Career progression opportunities
- The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity.
- Employee Wellbeing Support Services available to all department staff

**How to Apply**

Applicants are required to submit a CV, cover letter summarising their skills and experience (no more than two pages), and a short statement addressing the Key Selection Criteria.

For more details regarding this position please see attached position description.

Applicants requiring adjustments can contact the nominated contact person.

**Applications close 11:59pm on Monday 19 May 2025

  • Incident Response Officer

    1 week ago

    Melbourne City Centre, Australia Department of Education Full time

    **About the Department** A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria. **About the Division** The Security and Emergency Management Division's purpose is to lead...

  • Manager Incident Response

    2 weeks ago

    Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Incident Response Officer

    4 days ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | Parkville Job type: Ongoing - Full Time Organisation: Department of Transport and Planning **Salary**: $77,594 - $94,405 Occupation: Emergency Management Reference: 6126 **About the Role** **MULTIPLE OPPORTUNITIES AVAILABLE** The Incident Response Services team provides on road, effective management at transport incidents,...

  • Incident Response Officer

    5 days ago

    Melbourne, Australia Department of Education and Training Full time

    Location: Melbourne | CBD Job type: Other Organisation: Department of Education and Training **Salary**: $55,439 - $71,194 Occupation: Customer Service/Call Centre Reference: VG/DET/SRSG/PNCASUALTBC The Security and Emergency Management Division supports Schools and Regional Services essential role to make it easier for children, families, schools, and...

  • Incident Response Officer

    2 weeks ago

    Melbourne, Australia Victorian Government Full time

    **Overview**: **Work Type**:Ongoing - Full-time **Salary**: $77,594 - $94,405 **Grade**:VPS 3 **Occupation**:Emergency management **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:8210 About the role - This role is responsible for the effective management of incidents, accidents, hazardous spillages, and any emergencies that impact...

  • Senior Incident Response Officer

    3 weeks ago

    Melbourne, Victoria, Australia Department of Transport and Planning Full time

    Join to apply for the Senior Incident Response Officer role at Department of Transport and Planning2 days ago Be among the first 25 applicantsJoin to apply for the Senior Incident Response Officer role at Department of Transport and PlanningAbout UsWe create thriving places and connected communities. We bring together transport, planning, land use, precinct...

  • Senior Incident Response Officer

    3 weeks ago

    Melbourne, Victoria, Australia Department of Transport and Planning Full time

    Join to apply for the Senior Incident Response Officer role at Department of Transport and Planning2 days ago Be among the first 25 applicantsJoin to apply for the Senior Incident Response Officer role at Department of Transport and PlanningAbout UsWe create thriving places and connected communities. We bring together transport, planning, land use, precinct...

  • Incident Response Manager

    1 week ago

    Melbourne, Australia affix Full time

    **Incident Response Manager** affix are pleased to be partnering with auDA who work with a variety of businesses in industry, government and the Australian and international community to develop and administer the rules for domains. Its job is to provide safe, secure and reliable namespace for more than 20 million Australian internet users. They are a...

  • Chief Incident Response Officer

    19 hours ago

    Melbourne, Victoria, Australia beBeeManagement Full time $90,000 - $120,000

    Incident Management ExpertiseWe are seeking a highly skilled and experienced Incident Management professional to lead our incident response activities. The successful candidate will oversee the timely identification, recording, and resolution of incidents, ensuring effective coordination across multiple stakeholders.This is an ideal opportunity for someone...

  • Incident and Operations Officer

    6 days ago

    Melbourne City Centre, Australia Department of Education Full time

    **About the Department** A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria. **About the Division** The Security and Emergency Management Division's purpose is to lead...