Advisor

17 hours ago

Melbourne, Australia Transurban Full time

A fantastic opportunity for a customer focused professional to join a global leader and be truly recognised for the work you do

**About Transurban**
Transurban are driven by bringing people and places closer. Together, they’re building a future that marries traditional infrastructure with emerging technology. Established for over 20 years, Transurban are an Australian owned company and a world leader in toll-road operations. Transurban are growing and are looking for Advisor's who will contribute to the success of the company by directly managing customers who seek assistance and support for hardship.

Transurban’s office is based on Melbourne’s iconic Collins Street, with offices in Sydney & Brisbane - as well as global office based in the US & Canada.

The role**:Assist Advisor**
As a trusted **Advisor**, you'll be part of the specialist hardship function, working and supporting customers experiencing hardship within the community. Sitting in our customer team you'll be part of a department that puts people first. Transurban never stop exploring new ways to make life better, inside Transurban and out.

If you’re system savvy, love learning and have a customer first approach, the opportunities to develop and shape your career within this business are endless.

**Day to day**
- Build strong relationships, utilising your strong communication skills
- Be empowered and have full autonomy to manage cases from start to finish
- Understand customers circumstances sufficiently to make a decision in relation to the level of support required on a case-by-case basis
- Assist Team Leader to comply updates to Customer Team and wider stakeholders and other duties as required

**Skills & Qualities**
- Excellent attention to detail and organisation skills
- Strong PC based skills, Salesforce would be a bonus
- Ability to see tasks through to completion with mínimal supervision
- Outstanding verbal and written communication
- Proactive and solutions focused, one to put ideas forward

**What’s in it for you**
The passionate team are extremely down to earth. This position is dynamic and varied, it will suit a customer service professional who is a self-starter and who can bring ideas and suggestions to this value driven business.
- Hybrid & flexible working
- Value driven and respectful organistaion
- Long term career opportunities with further training & development
- 5% performance bonus

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

A fantastic opportunity for a customer focused professional to join a global leader and be truly recognised for the work you do

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