Product Owner

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**ABOUT US**

Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re **_Already on it_** That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, at **Global Payments we** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, **Sentral**, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.

**Sentral** is a trusted cloud-based software provider managing school administration, student data and parent engagement for over 3,000 schools across Australia. From staff to teachers and parents, our platform removes the administrative burden to enable school communities to focus on student outcomes.

**ABOUT THE ROLE**

As a **Product Owner**, you’ll be the voice of the customer and play a pivotal role in driving the success of our Sentral Core SIS product. Reporting to the Product Manager, you’ll work closely with cross-functional teams including developers, designers, QA, and internal stakeholders to deliver customer-centric solutions. Your role will span from managing the product backlog and defining user stories to steering feature development and ensuring that customer needs remain at the heart of everything we do.

This is a high-impact role where you’ll enjoy a strong level of autonomy and be the connector between customer-facing teams and technical delivery.

**What You’ll Be Doing**
- Develop a deep understanding of customer and stakeholder needs and clearly communicate these to both onshore and offshore development teams
- Breakdown and translate complex business problems into actionable Epics and user stories with well-defined acceptance criteria to enable iterative delivery
- Own and prioritise the product backlog to ensure alignment with overall business goals and strategic initiatives
- Act as the internal voice of the customer, championing their needs across all stages of product development
- Validate solutions throughout the development lifecycle using customer feedback, testing, and data to ensure they meet user and business needs
- Capture and communicate customer insights using techniques such as user journey mapping, emotional mapping, process diagrams, and prototyping
- Drive change and foster a culture of collaboration and ownership within development teams
- Train Customer Success and internal stakeholders on new features and product updates
- Prepare clear and informative release notes for customers
- Contribute to the ongoing growth and maturity of product management practices at Sentral

**Salary**
- The salary range for this role is $120, 000 - 130, 0000 base + superannuation

**ABOUT YOU**

You’re someone who enjoys making a meaningful impact—both for your customers and your team. You thrive in a fast-paced, agile environment where ideas are welcomed, collaboration is key, and diverse perspectives are valued. You lead with empathy, communicate with clarity, and have a natural ability to bring people together to solve complex problems.

You’re passionate about building thoughtful, customer-first solutions, and take pride in delivering products that truly make a difference. You’re also confident in working independently, while knowing when to lean on the strengths of the team around you.

**You’ll bring**:

- 3+ years of experience as a Product Owner or Business Analyst in an agile (ideally Scrum) environment
- A proven track record delivering SaaS products in a software vendor setting
- Excellent communication skills across technical and non-technical teams
- A collaborative, self-driven mindset with a strong sense of ownership
- Curiosity, empathy, and a passion for continuous improvement and customer success

**Please note that you mu