Retention Specialist

2 weeks ago

Adelaide, Australia TeamViewer GmbH Full time

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

**Responsibilities**

This position will see you reach out to our existing customer base and restate the value proposition of TeamViewer to customers who request to cancel or move to a lower subscription plan. Take a proactive approach with resellers and distributors of TeamViewer to manage renewals.
- Re-establish and confirm customer needs.
- Conduct a needs analysis, and present solutions that may better meet the customers’ business requirements.
- Help the retention team collect and analyze feedback from customers.
- Assist with the development and implementation of appropriate retention strategies for various customer segments.
- **Adelaide-based role: relocation support available**

**Requirements**:

- Fluent in Korean Language.
- Good communication ability, in both written and verbal English.
- Ability to conduct a thorough needs analysis, asking the right questions to understand individual challenges.
- Outstanding customer service and negotiation skills.
- Proven experience resolving issues and proposing solutions.
- Experience using Microsoft Dynamics CRM is advantageous.

**What we offer**
- Work Location is Adelaide CBD (Hybrid work arrangement).
- Competitive compensation package including company bonus, stock-based options, and regular salary reviews.
- Opportunity to attend events including the F1.
- Enjoy flexible working arrangements with our optional hybrid work from home program.
- Help us celebrate diversity; our APAC team come from 22 different nationalities.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

  • Retention Specialist

    1 week ago

    Adelaide, South Australia Westpac Group Full time

    **How will I help?**You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track retention performance to protect our home lending business. You will also lead with a customer first mindset...

  • Retention Specialist

    2 weeks ago

    Adelaide, South Australia Westpac Full time

    Located in Bedford Park- Drive excellent customer experience- Grow a career within lending**How will I help?**You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track retention performance...

  • CRM Retention Expert

    2 weeks ago

    Adelaide, South Australia beBeeCustomerRelationship Full time $90,000 - $120,000

    Our company is part of a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. We provide hearing services to our valued clients worldwide.About the Role:The CRM Campaign Specialist will execute and follow up on customer retention and continuity campaigns for our company. This includes day-to-day CRM...

  • Customer Retention Specialist

    1 day ago

    Adelaide CBD, Australia TSA Group Full time

    Company Description TSA Group has represented Telstra for over 20 years, and with the recent Covid-19 pandemic, we are bringing Telstra Business customer service roles back to Australia. **Job Description**: **What will your day look like?** As a customer retention specialist, you will answer inbound calls from existing Telstra customers. Utilising your...

  • Membership Retention Specialist

    2 weeks ago

    Adelaide, South Australia beBeeMembership Full time $54,000 - $73,000

    We're seeking a highly skilled and results-driven Membership Administrator to join our team. About the Role You will be responsible for delivering exceptional customer service, retaining members through every call and contact while providing membership administration support. We're looking for someone who is outgoing, enjoys engaging with members both...

  • Customer Retention Specialist

    2 weeks ago

    Adelaide, South Australia Teamviewer Full time

    Company DescriptionTeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables...

  • Customer Retention Specialist

    2 weeks ago

    Adelaide, South Australia Teamviewer Full time

    Company DescriptionTeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables...

  • Customer Retention Specialist

    2 weeks ago

    Adelaide, South Australia Teamviewer Full time

    Company DescriptionTeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.The drive to keep on pushing boundaries is part of our...

  • Customer Retention Specialist

    2 weeks ago

    Adelaide, South Australia Teamviewer Full time

    Company DescriptionTeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.The drive to keep on pushing boundaries is part of our...

  • Customer Retention Specialist

    7 days ago

    Adelaide, Australia TeamViewer Pty Ltd Full time

    **TeamViewer** is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. Our team is committed to quality and passionately leading the way in the fields...