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Customer Service Manager

2 weeks ago

Melbourne, Australia NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
- Effectively manage your team on a day-to-day basis, supporting them to achieve their KPI’s
- Conduct & attend service review meetings, covering performance, service improvement, quality and processes
- Have the ability to manage and interact with Senior Level Executives within the business, respond to any and all service concerns which arise
- Be accountable for the quality of service and performance; ensuring future demand from growth and projects are understood and factored into capacity plans
- Ensure the effective and efficient management of all aspects of service delivery, which will improve outcomes for your teams overall KPI’s
- Effectively monitor, control and support all aspects of Service Delivery. This will ensure systems, methodologies and procedures are followed
- Build and maintain positive client relationships both internally and externally
- Required to have detailed knowledge of SLA’s provided to each client
- Work closely and collaborate with all departments of the Company to ensure consistency across all departments and the services offered to clients
- Coordinate and participate in monitoring, reviewing and auditing processes related to service delivery
- Work to transform internal and external feedback into solutions that can be implemented to improve overall service delivery time frames
- Ensure quality of practice meets contractual requirements, legal obligations and organisational policies and procedures
- Identify areas for improvement and work collaboratively with other departments to implement and monitor success
- Hold weekly meetings with your Service Delivery Team’s to ensure clients demands are met while also providing support to your team

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.