Customer Champion

2 weeks ago


Cremorne, Australia AgeMate Full time

Job Title: Customer Service Manager

We’re on the lookout for a skilled and dedicated Customer Service Manager to join our awesome team in Melbourne. As our Customer Service Manager, you will be responsible for ensuring our customers have a seamless experience with our Aussie brand.

**Responsibilities**:

- Respond to all customer inquiries and comments on social media platforms such as Facebook and Instagram on a daily basis
- Update Marketing Efficiency XLS and track key performance metrics daily
- Manage our customer Facebook group and engage with our community on a daily basis
- Collaborate with our product and systems teams to collate and present product and system improvements weekly
- Respond to and manage customer reviews daily using G Drive (sheets, docs)
- Handle customer subscription win backs and follow up on missing deliveries daily
- Process returns and update stock weekly
- Update P&L and BS reports weekly

**Requirements**:

- Proven experience as a Customer Service Manager or similar role
- Exceptional communication and interpersonal skills
- Proficiency in Shopify and Gorgias
- Ability to prioritize tasks and manage time effectively
- Experience collating and presenting data in Excel and Google Sheets
- Ability to work in a fast-paced environment and adapt to change quickly

**Experience With These Tools**
- Shopify
- Gorgias
- B360
- Judge Me
- G Drive (sheets, docs)

Wage: $55,000 - $65,000
- **Location: Melbourne (Could also be remote)**_

**Salary**: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Professional development assistance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Cremorne, VIC 3121: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Just to show that you've actually read this, start your cover letter with your hobby.

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Cremorne, VIC 3121



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