
Customer Champion
2 weeks ago
Job Title: Customer Service Manager
We’re on the lookout for a skilled and dedicated Customer Service Manager to join our awesome team in Melbourne. As our Customer Service Manager, you will be responsible for ensuring our customers have a seamless experience with our Aussie brand.
**Responsibilities**:
- Respond to all customer inquiries and comments on social media platforms such as Facebook and Instagram on a daily basis
- Update Marketing Efficiency XLS and track key performance metrics daily
- Manage our customer Facebook group and engage with our community on a daily basis
- Collaborate with our product and systems teams to collate and present product and system improvements weekly
- Respond to and manage customer reviews daily using G Drive (sheets, docs)
- Handle customer subscription win backs and follow up on missing deliveries daily
- Process returns and update stock weekly
- Update P&L and BS reports weekly
**Requirements**:
- Proven experience as a Customer Service Manager or similar role
- Exceptional communication and interpersonal skills
- Proficiency in Shopify and Gorgias
- Ability to prioritize tasks and manage time effectively
- Experience collating and presenting data in Excel and Google Sheets
- Ability to work in a fast-paced environment and adapt to change quickly
**Experience With These Tools**
- Shopify
- Gorgias
- B360
- Judge Me
- G Drive (sheets, docs)
Wage: $55,000 - $65,000
- **Location: Melbourne (Could also be remote)**_
**Salary**: $55,000.00 - $65,000.00 per year
**Benefits**:
- Employee discount
- Free drinks
- Free food
- Professional development assistance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Cremorne, VIC 3121: Reliably commute or willing to relocate with an employer-provided relocation package (required)
Application Question(s):
- Just to show that you've actually read this, start your cover letter with your hobby.
Work Authorisation:
- Australia (required)
Work Location: Hybrid remote in Cremorne, VIC 3121
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