Customer Experience and Business Designer

6 days ago

Canberra, Australia Peoplebank Full time

Location:
- Canberra- Job Type:
- Contract- Posted:
- about 3 hours ago- Contact:
- Param Kaur- Discipline:
- Digital & Digital Transformation
- Reference:
- 260251Our client is seeking multiple Customer Experience and Business Designers for their team in Canberra.
This is a long-term contract role offering an initial 12-month term with potential extensions up to 4 years. Locations are flexible across ACT, NSW, QLD, SA, and VIC, with onsite work required at least 3 days per week and flexible arrangements available.
As a Designer, you will:

- Champion customer-centricity: Drive service delivery improvements by designing and guiding solutions for multi-year projects, including Skills and Training program transformation and Commonwealth Employment program enhancement.
- Lead the way: Plan and execute end-to-end service design engagements, utilizing research techniques and methodologies to shape user experiences, services, systems, and brands.
- Master the Agile landscape: Work seamlessly within Agile teams, tailoring design activities to specific timeframes and ideally leveraging the Commonwealth Digital Service Standard.
- Bridge the gap: Collaborate effectively with a diverse range of stakeholders, including IT delivery, Product Owners, policy experts, and executives, ensuring solutions meet user, business, and government needs.
- Craft clarity: Translate service blueprints into actionable work packages for delivery teams and clearly communicate how service changes benefit users.
- Become a research guru: Plan and conduct user research and usability tests to guarantee the effectiveness of newly designed solutions.
- Tech-savvy communicator: Utilize Miro, Figma, Microsoft PowerPoint, and other design software to present visuals to both executive and delivery teams.

To excel in this role, you should possess:

- Proven leadership: Demonstrated experience guiding stakeholders and project teams to generate actionable insights and opportunities for service improvements, leading to clear journey maps, service blueprints, and service models (40% weighting).
- Research mastery: A strong track record of overseeing and participating in research activities, generating insights, and effectively using qualitative and quantitative data to drive improvements (20% weighting).
- Agile adaptation: Proven ability to work within an Agile team, scope and break down work into design deliverables, and tailor methods to fit set timeframes (20% weighting).
- Design communication: Expertise in using design software like Miro, Figma, and Microsoft PowerPoint to clearly communicate designs to various audiences (20% weighting).

Bonus points if you have:

- Knowledge of the Australian Government's Digital Service Standard and/or the UK Design Council's Double Diamond Model.
- Experience working for a federal government agency in a design capacity.
- Interaction design and/or user interface design skills, including developing usable prototypes.

Due to security clearance requirements, applicants must be Australian citizens with the ability to obtain Baseline security clearance.

Please note: Only applicants who meet the essential criteria will be contacted.
_
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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