Program Manager

**Program Manager**SNSW Grade **11/12**1 **x **Temporary** Full-Time** **until 30 June 2025**Location **Haymarket (Sydney), Parramatta or Gosford**$157,569 - $189,561 plus superannuation**

**About the team**

As a single point of access to NSW Government services and support, the newly formed Customer Care and Business Bureau division within Service NSW is committed to providing meaningful, customer-centric experiences to individuals and businesses across New South Wales, including in times of crisis or natural disaster. This encompasses proactive and responsive delivery of services and support across our digital, in-person and telephone channels, with a focus on relationship-based, tailored and localised services.

Our division is committed to achieving work-life balance and offers a range of formal and informal opportunities to connect and collaborate.
- The Customer Care and Business Advisory team comprises the Small Business Advisory, Emergency Management Advisory and Business Connect functions. The team leads strategic policy advice with oversight of the NSW Charter for Small Business Charter and commissions and delivers independent business advisory services.

**About the role**

As the Program Manager, the role leads and manages delivery teams and/or programs of work to plan, develop, deliver, monitor and evaluate a business advisory program portfolio, to achieve project outcomes, and support achievement of organisational objectives.

**Responsibilities**- Lead the development and delivery of a portfolio of projects, identifying interdependencies and leveraging resources to maximise efficiencies and achieve required organisation outcomes.-
- Lead and oversee all aspects of project development, implementation and closure across a portfolio of complex projects, including preparing business cases and project plans, establishing appropriate governance, identifying, allocating and managing resources, managing budgets and meeting reporting requirements, to ensure project outcomes are achieved on time, on budget, to quality standards and in line best practice project management methodology.**About you**- Experienced program delivery manager, with proven ability to oversee and drive key results and benefits to the organisation-
- Strong problem-solving skills-
- The ability to be able to build and maintain positive and productive relationships across Government agencies and external stakeholders-
- Strong contract management and procurement skills, including experience of delivery value for money through contracts-
- Experience working in a fast paced and complex environment-
- Strong written and verbal communication skills-
- Experience in leading and developing teams-
- Good awareness of economic and policy matters, and program responses for small business, or the ability to develop this awareness quickly**How to apply**

Salary Grade 11/12, with the base salary for this role starting at $157569 base plus superannuation

Click Here to access the Role Description.

**Closing Date: Wednesday 8 January 2025 at 9:59am**

**Careers at Department of Customer Service**

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process