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Client Partnership Specialist

3 weeks ago

South Yarra, Australia Lex Medicus Full time

Company Description
**About the business**

Lex Medicus partners with medical specialists and clinics across Australia and internationally, to provide fit for purpose medico-legal reports and service. We connect law firms, insurers and government with our extensive and growing network of medical specialists, providing high-standard medical opinions for their injured clients. Our national presences enable us to connect clients with medical experts at any time, no matter where they are. We personalise each service to suit the specific client's needs, whether it be an express report, video assessment, a complex case or finding specialists in remote locations.

Since its inception as a family owned and run business, Lex Medicus has grown and collaborated with hundreds of personal injury lawyers, insurers, government bodies and barristers, whilst maintaining a highly professional and friendly culture. We are an ISO certified company for Information Security Management, Quality Management and Occupational Health and Safety Management.

Education is important to us, we offer complimentary educational resources, seminars, and events to develop strong partnerships within the medico-legal community. Bridging the knowledge gap between medicine and the law.

**Job Description**:
As a result of company growth, we are seeking a Client Partnership Specialist to join our high-performing client/customer service team. We are looking for our next superstar to join a fun, engaging, and supportive team.

Reporting to the Client Partnership Manager, you will be trained from the ground up in all admin and customer service aspects of the role. As you grow in your position with guidance and support, the role will evolve to play a vital role in building and nurturing long-term client relationships - a highly valuable skillset to acquire

This incredibly varied and interesting position, where no two days are the same, will initially involve the following responsibilities:

- Actively engaging with clients and specialists.
- Providing high-quality customer service by identifying and assessing client needs, advising on services/information, and problem-solving as required.
- Providing advice and recommendations to clients on additional and beneficial services.
- Building and maintaining trusted and professional client relationships.
- Managing all aspects of client booking and appointment processes via the online system.
- Following up with external consultants for information and updating the online system as required.
- Attending weekly team meetings.
- Supporting company events, functions, seminars, and training days as required.
- Maintaining company standards across all areas of the business and representing the company professionally.

As a Client Partnership Specialist, you will go beyond traditional customer service roles by becoming a key point of contact for our clients. Your focus will be on developing strong and long-lasting partnerships, understanding their unique goals, challenges, and requirements. By tailoring our services to meet their specific needs, you will foster trust and loyalty.

This role would best suit someone with customer service skills who is eager to learn how to excel as a Client Partnership Specialist. Lex Medicus has a great track record of training new team members, providing them with the confidence and knowledge to succeed in this dynamic role.

Join us, and you'll have the opportunity for great career growth and to make a significant impact as a valued member of our team.

**Why you’ll love working at Lex Medicus**

We pride ourselves on our great workplace culture with vibrant, inclusive, and motivated staff. We offer benefits such as flexible work arrangements, sponsored wellness initiatives, professional development programs and other employee driven initiatives. We live by our LEX CARE values and that shines through in the relationships we share with our valued clients.
- ** The culture**. Our team is young, dynamic & progressive. Be surrounded by a supportive, motivated, and hardworking team.
- ** The growth**. Opportunities for development and progression with regular training & professional development programs, including First Aid & CPR training provided annually & other sponsored health benefits
- ** The compensation**. Competitive salary package and opportunities for progression within Lex Medicus.
- ** The flexibility**. Work for a company that is flexible, has a strong people focus and that encourages work life balance, including regular wellness and mental health initiatives.
- ** The impact.** An opportunity to use your leadership skills and have a positive impact on the lives of the patients who are assessed by our medical team.

**Qualifications**:

- Strong client relationship and account management experience
- Previous client relationship/customer care experience required. Legal, insurance or medical industry experience - highly regarded but not essential
- High level of writt