Administration Officer

DD CHILD & FAMILY THERAPY SERVICES

We are experts in the field of health and wellbeing of children and adults. We are a team of dedicated and skilled youth-focused professionals. Our team includes leaders in the fields of psychiatry, psychology, and psychotherapy for children, adults and couples. We deliver high quality, effective, person-centered care. We work with individuals, organizations, schools and the statutory and non-statutory sector.

We support and empower children and their families by providing compassionate relevant services in their journey towards an enriching life. We are providing integrated and comprehensive primary health care services, including mental health and addiction care for children and adults. We focus on supporting clients to develop language, motor, cognitive, social and emotional skills, and provide therapy support for children with developmental delay or disability, including autism spectrum disorder.

DDTherapy provides a range of health, disability, counseling and mental health services across Australia. We offer exceptional health care services to children, young people and adults. We are an inclusive organization that celebrates the diversity of all people within our communities. We are passionate about helping to support people to lead happy healthy lives. We strive to provide seamless, coordinated care that meets the needs. A bespoke service that enables us to take a holistic approach as we navigate the journey together.

**Position Summary**

The Administration Officer plays a key role in supporting the daily operations of DD Child and Family Therapy Services. This position provides high-level administrative support to clinicians, families, and the management team to ensure efficient, professional, and client-centred service delivery. The role is pivotal in creating a welcoming environment and ensuring that all administrative systems run smoothly in alignment with clinical, ethical, and operational standards.

**Key Responsibilities**

**1. Reception and Client Support**
- Greet clients and families in a professional and compassionate manner.
- Schedule, confirm, and manage client appointments for clinicians.
- Maintain client confidentiality and manage sensitive information in accordance with privacy laws.

**2. Administrative and Office Support**
- Perform data entry, manage records, and update the client management system.
- Prepare correspondence, forms, reports, and other documentation as required.
- Order and manage office supplies and therapy resources.
- Assist with invoicing, payments, and liaise with NDIS plan managers or agencies.

**3. NDIS Administration**
- Understand and navigate the NDIS price guide and service item codes.
- Support client service bookings in line with NDIS goals and budgets.
- Track client funding usage and alert management of overspending risks.
- Prepare service agreements and assist with intake documentation aligned with NDIS compliance.

**4. Clinical and Team Coordination**
- Support clinicians with administration relating to session documentation, report formatting, and referrals.
- Organise and minute internal team meetings.
- Maintain clinician calendars and manage room bookings.
- Assist with onboarding new staff, students, and volunteers.

**5. Compliance and Record Management**
- Maintain accurate client and administrative records in accordance with organisational and regulatory requirements.
- Ensure all intake, consent, and service agreement forms are up to date and appropriately stored.
- Monitor compliance with Work Health and Safety (WHS), Child Safe Standards, and other applicable policies.

**6. Communication and Stakeholder Liaison**
- Liaise with families, caregivers, schools, and referring agencies as needed.
- Communicate effectively with therapists, management, and external partners, including NDIS-related contacts.

**Selection Criteria**

**Essential**:

- Proven experience in an administrative role, preferably in a health, disability, or community services setting.
- Knowledge of NDIS processes, including service bookings, price guides, plan management, and service agreements.
- Excellent communication and interpersonal skills.
- High-level organisational and time-management skills.
- Proficiency in Microsoft Office and client management systems (e.g., Halaxy, Cliniko, or similar).
- Ability to handle sensitive information with professionalism and confidentiality.
- Demonstrated cultural sensitivity, particularly in working with children, families, and diverse communities.

**Desirable**:

- Experience supporting allied health professionals or in a therapeutic setting.
- Understanding of child development, therapy services, or trauma-informed practice.
- Familiarity with NDIS software portals or CRMs like PRODA, MyGov, or Plan Management platforms

**Job Type**: Casual

Pay: $26.34 - $40.75 per hour

Expected hours: 24 per week

Schedule:

- Shift work

Work Authorisation:

- Australia (preferred)

Work Lo