Consultant, Business Lending Experience, Process

**Work type**: Permanent Full time
**Location**: NSW- Sydney CBD, VIC- Melbourne CBD

“#LI-DNI”
- Bring your knowledge of Business Lending products and process to this important role
- Drive superior customer and business outcomes
- Join a product team working to implement change across the value chain

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

**The role**:
As a Consultant, Business Lending Experience Process & Operation, you will support the Head of in the day-to-day management of the core business lending product suite. You will drive banker and customer experience excellence, through process improvement, document simplification, digitisation and the delivery of change initiatives that support the B&PB strategy, optimise financial returns, and ensure market leading customer propositions

Responsibilities include but not limited to:

- Work within the product team across a range of business initiatives to develop and maintain the lending product portfolio.
- Work with areas across B&PB and C&I, representing the business as the key lending SME.
- Accountable for developing & delivering product analytics & reporting for senior stakeholders at GM, EGM level.
- Support the product manager across a range of initiatives including new product development, product enhancements, pricing & reporting, change management and marketing.
- Identify and drive product initiatives which support loan growth, improve risk and reduce cost to enhance overall product profitability.
- Source, compile and present market, client and product information/ data which will be used to drive and formulate product plans - notably market information and trends, competitor information and trends, client behaviour, product metrics.
- Develop financial and pricing models that can be used by the business to quantify new business opportunities and support strategic decision making across the lending portfolio.
- Track initiatives to business case and business objectives post launch and work with other project owners to initiate action as required.

**What you will bring**:

- Demonstrated experience in financial services sector preferably in a product / project management, strategy or operations role.
- Knowledge of business lending systems such as Seibel (EBL), eBOBS, Austin, CASB etc.
- Product / Project Management experience in particular managing the product lifecycle, develop concepts, translate to technical build and implement change initiatives.
- Project / Change management experience, ideally in managing the implementation of a change initiative including integration into sales teams.
- Demonstrated skills in translating data analysis into insights and able to present in a compelling way to influence outcomes.
- Proven ability to define, develop & review plan for delivery of major initiatives & delivers on these consistently.
- Analytical & problem-solving skills including the ability to collect, synthesise and analyse complex data and situations to identify insights and opportunities; coupled with taking a broad view to develop sustainable decisions.
- Proven ability to think laterally and develop commercial business cases and delivery initiatives.
- Demonstrated capabilities in stakeholder management and being able to communicate with influence.

Does this sound like the role for you?

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

**More focus on you**

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportuniti