Advanced Analytics Manager

**Advanced Analytics Manager**
- You are a curious and enthusiastic individual with a true passion for data.
- We are a value-driven team of analytical techsperts, who leverage data to drive business insights, deliver innovative solutions and improve customer experiences
- Together we can harness the power of analytics and technology to identify solutions for our customers and communities to help build a brighter future and really make a difference.

**See yourself in our team**:
The Data Analytics Chapter Area for Group uses data and analytics to identify our customers’ needs and safely deliver insights, process improvement, customer contact journeys and innovative solutions to

improve their financial wellbeing. We leverage data and innovative technology to deeply understand our customers and derive world-class insights to support commercial strategy and decision-making. We proactively uncover stakeholder needs and partner with channel, product, data and support teams to provide innovative, accurate and timely solutions to complex opportunities.

**Do work that matters**:
Supporting the Financial Crime Operations team, you will be leading and developing the capability of individuals across the chapter, driving analytics strategies and process efficiency, enabling data driven decisions and customer outcomes. You will be identifying opportunities and improvements to support our analysts, as well as enabling senior leadership to make decisions in the pursuit of eliminating financial crime.

**On a day-to-day basis you will**:

- Using advanced business acumen, translate complex business requirements and objectives into technical solutions that help drive and support strategic commercial objectives
- Embrace a continuous improvement mindset, and seek to find ways to standardise, simplify and automate business processes
- Develop a deep understanding of the customer experience and help to optimise this experience wherever possible.
- Implement and monitor technologies, techniques and processes for capturing business intelligence, adjusting business processes both internally and cross-organisationally.
- Utilise tools, techniques and processes for gathering and reporting data.
- Proactively challenge the status-quo to drive the best outcomes for the business.

**We are interested in hearing from people who have**:

- 7+ years of experience in Analytics or Data Science.
- Advanced commercial experience with data exploration and analysis tools such as Python, SQL, Teradata, Power BI, and Tableau.
- Hands-on experience with AWS cloud services for analytics and data engineering; AWS certification (e.g., AWS Certified Data Analytics - Specialty) highly regarded.
- Strong critical thinking skills and commercial acumen with the ability to structure solutions to complex problems using data-driven insights.
- Ability to clearly communicate and synthesise complex issues and solutions concisely for decision makers, both in written and verbal briefings.
- Confident in constructively challenging the status quo to find improved ways of working.
- Experience developing, validating, and deploying predictive models and machine learning algorithms to forecast trends and identify opportunities.
- Interest in staying up to date with the latest trends and technologies in data analytics, machine learning, and big data.

**Working with us**:
Whether you are passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with an ultimate flexibility to work from any of our engineering hubs within Australia. One where we are driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you will thrive. You will be supported when faced with challenges and empowered to tackle new opportunities. We are hiring talent from across all of Australia. We really love working here, and we think you will too.

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Advertising End Date: 12/09/2025