Customer Service

5 days ago

Willetton, Australia Hot Stuff Saunas Pty Ltd Full time

**About Us**
We are a rapidly growing sauna company with a close-knit team dedicated to delivering high-quality products and exceptional service. Our mission is to help our customers relax, rejuvenate, and lead healthier lives. As part of our fast-paced and dynamic environment, you’ll have plenty of opportunities to grow your career while working with a supportive and enthusiastic team.

**About the Role**
We’re looking for a confident, organised, and customer-focused individual to join us as a Customer Service & Sales Coordinator. In this role, you’ll be the voice of our company, building relationships with customers and technicians, driving sales, and ensuring a seamless customer experience. Plus, the flexibility to work from home most of the time is an added bonus.

**Key Responsibilities**
- **Customer Interaction**: Answer incoming calls and provide friendly, professional assistance to customers.
- **Proactive Outreach**: Contact customers and technicians to schedule appointments, follow up on inquiries, and manage sales opportunities.
- **Sales**: Recommend and sell our range of premium sauna products to new and existing customers.
- **Organisation**: Coordinate schedules, maintain accurate records, and ensure smooth communication between customers, technicians, and the team.
- **Customer Service Excellence**: Handle customer concerns and resolve issues efficiently to maintain our high standards of satisfaction.

**About You**
We’re looking for someone who is:

- **Confident on the Phone**: You’re comfortable engaging with customers and technicians in a professional and friendly manner.
- **Highly Organised**: You have a knack for keeping things on track, managing multiple tasks, and staying detail-oriented.
- **Customer Service Focused**: You’re passionate about providing top-notch service and making every customer feel valued.
- **Sales-Oriented**: You enjoy identifying opportunities, making recommendations, and achieving sales goals.

**Why Join Us?**
- **Fast Growth**: Be part of a company that’s expanding rapidly, offering plenty of opportunities for career progression.
- **Close-Knit Team**: Work with a supportive and fun team that values collaboration.
- **Flexibility**: Enjoy the convenience of working from home most of the time.
- **Great Products**: Represent a premium brand that customers love.
- **Career Development**: Build your skills and grow with us in a fast-moving industry.

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Travel reimbursement
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplementary Pay:

- Bonus
- Christmas bonus

Application Question(s):

- Can you share an example of how you've gone above and beyond for a customer?
- What experience do you have in customer service or sales?

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Willetton WA 6155

Expected Start Date: 07/02/2025

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