Account Manager

6 days ago

Maroochydore, Australia Telstra Full time

**Employment Type**:Permanent

**Closing Date**:13 Mar 2025 11:59pm

**Job Title**:Account Manager (Maroochydore)

**Job Summary**

**About us**

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

**What You’ll Do**

Telstra Business - Telstra Business Technology Centers provides IT and business support to Telstra's business customers.

Telstra Business Technology Centres provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business.

**FY25 Is the year of growth and as a team we have a laser sharp focus on four pillars**:

- Brilliant people and partnerships
- Customer obsession
- Execution excellenceResponsible growth and returns

As an **Account Manager**, you use your excellent customer service skills to deliver against the following responsibilities:

- Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
- Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.
- Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
- Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
- Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
- Meet individual and team sales and performance KPIs
- Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions
- Identify areas of improvement and actively embrace change and technology to better support our business customers

**About You**

**To be successful in the role, you'll bring skills and experience in**:

- Understand the business plus and Telstra SMB customer.
- Understand the day-to-day operations of running a TBTC
- Sound knowledge of how channels work and strong understanding of the market
- Demonstrated commitment to relationship building and working in partnership with key stakeholders.
- Excellent communicator with strong interpersonal, engagement and presentation skills who can present to the executives.
- Strategic thinker who can adapt to change.
- Able to make impact on the TBTCs performance and team engagement and culture.
- Experience in Cisco, Microsoft band Checkpoint products and solutions.

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