Aps5 - Sharepoint Help Desk Officer, Data, Systems

15 hours ago

Canberra, Australia Australian Department of Infrastructure and Regional Development Full time

**Contact Officer**:
**Closing Date**:
**11.59pm AEST, Wednesday 18 September 2024**

**Our Department Values**:
Our values set the direction for what it means to work in our department. They inform the standard and expectations of behaviours, skills and capabilities and the attributes we currently have, will continually work to achieve and develop, and that we use to acknowledge and attract, retain and recruit into our department.

**A little bit about us**

**The Data, Research, Strategy and Net Zero Division** provides products and services to support the organisation to deliver policy, programs, services and regulation for infrastructure, transport, communications, the arts, our regions, our cities and our territories.
**The Data, Systems and Information Management Branch** leads the delivery of the Department’s Data Strategy and policy activities, Data Hub programs, GIS capability, Cabinet Coordination, Records Management and Government Wide Initiatives.
**The Records Integrity Program and Management Section** supports improvement in the department’s recordkeeping practices, by delivering the department’s recordkeeping system, Records Workspace and associated supporting activities.

**The opportunity we have available**:
**What will you do?**:

- As part of a small team, you will work directly with the team leader to complete the day to day activities in relation to support of the EDRMS.
- You will log, troubleshoot and escalate system issues, deliver client-focused professional and accurate records management advice about the system, policies and legislation.
- You will also be required at times to document system functionality, create knowledge base articles and/or develop instructional documentation, and deliver system training.

**Who are we looking for?**

To be successful in the role you should:

- Have 3 years or more experience working in a call centre, customer service or similar delivery working environment.
- Able to confidently use and administer SharePoint which is the front end of the department’s EDRMS, including helpdesk support and training staff.
- Have experience in the use of IT Service Management software for creating incidents and service requests.
- Be a proficient user of Windows based computer systems.
- Excellent interpersonal and communication skills.
- Incident management experience - managing incidents including business expectations and communication.
- Have the ability to work in a team environment and independently as required.

Highly Desirable:

- Knowledge of records management legislation and best practice, including the ability to provide guidance on these matters;
- An understanding of ITIL best practices
- Experience in developing procedural documentation and delivering training

**What else can we offer?**:
**Eligibility requirements**:

- **Health Assessment**: The preferred applicant may be required to undergo a medical examination conducted by the department’s preferred medical provider.

**How to apply**

Applications for this opportunity close at** 11.59pm AEST, Wednesday 18 Septmber 2024.**

advertised role. You should also provide a CV, **no more than 2 (two) pages**. The capabilities and behaviours required to be successful for this role are identified in the ‘Who are we looking for’ section.

Please advise the contact officer if you require reasonable adjustments throughout the recruitment process. The department is committed to the accessibility of our systems. If you identify as someone with disability and you require accessibility assistance

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