Front Office Manager

**Job Number** 24016721

**Job Category** Rooms & Guest Services Operations

**Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

**The Opportunity**

The Tasman Hobart is now searching for a **Front Office Manager (Full time)** to assist leading the team. This role would ideally suit someone wanting to step up in their career in a luxury hotel environment.

**Key Accountabilities**
- Effectively monitoring the operations of the front office department; including providing support and guidance to fellow associates to ensure a successful and effective operation
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Mentoring and training fellow Front office team in OPERA and hotel operations
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

**Profile**
- Previous experience in similar role in a luxury hotel
- OPERA experience
- Managerial experience in leading a team
- Excellent Customer Service Skills
- Outstanding time management and organizational skills.
- Proven ability to work under pressure
- Full working rights in Australia essential to be considered for the role
- Must have the flexibility to work on a 24-hour rotating roster including public holidays and weekends.

**To Apply**

If you are truly passionate about delivering the highest standards and want to be part of a diverse team who deliver exceptional hospitality, then please enquire today.

**Rewards for work, benefits for your lifestyle**
- You will join a supportive, progressive and highly experienced team
- You can be part of something unique
- A variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
- Vast career and learning and development opportunities
- Wellbeing programs and initiatives
- Enjoy a relaxed lifestyle with easy access to world-class events like Mona Foma, Taste of Tasmania and Sydney to Hobart yacht race (just to name a few)

**Connect your passions with a rewarding opportunity.**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.