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Assistant Manager

3 weeks ago

Hobart, Australia IBIS STYLES Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
As an Assistant Manager, you will lead the team across all areas of Front Office. No two days are the same. You are able to manage your time and can handle juggling numerous tasks at once. You have an outcome driven approach to performance and results.

**What you will be doing**:

- Coordinate and manage the day-to-day operations of the hotel whilst leading and inspiring the team to enhance the guest experience - every guest, every interaction, every day.
- Be proactive and resourceful when attending to guest requests.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training, and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Responsibility for the health and safety of all patrons, guests, and staff members.

**Qualifications**:

- A natural, bright and bubbly customer service style that sets you apart from the rest
- A commitment to providing an exceptional experience for our guests
- An energetic, team-focused and can-do attitude
- Natural leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious
- Previous experience in a hotel front office environment
- Knowledge of Opera PMS preferable

Additional Information
**In return we will offer you**
- A competitive salary
- A supportive environment which encourages and rewards your creativity
- The opportunity to grow and progress your career with Australia’s largest hospitality employer - Accor
- Team member benefits with global discounts on accommodation