Aftersales Engagement Specialist

Oh what a feeling

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.- We offer flexible hours and workspaces, with a hybrid of working from home and the office- 13% Superannuation l 14 Weeks Primary Carers Leave Full Pay l Subsidised/Allocated Vehicle- Free School Holiday Sessions l 24/7 Free Employee Assistance Program

At Toyota we celebrate individual differences. You don’t need to meet 100% of the criteria to apply. We’d still love to hear from you.

We’re working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at Toyota.

Our people are on a mission to create a future mobility society, where movement is possible and accessible for everyone.

For example, Toyota is developing a range of sustainable mobility services and transportation solutions to better help you and our planet: from battery electric vehicles to remote-controlled robotics (you may have seen these at the Tokyo Olympics).

We’ve also just launched KINTO, a car sharing and car rental service to support both our Environmental and Mobility goals.

We are heavily invested in sustainability; Toyota's ambition is to achieve zero emissions by 2050.

Toyota is a place where difference is celebrated. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We do this through employee community engagement, mentorship programs, and our annual Women’s Conference.

Our two longest serving employees have been with us for over 42 years. We’re also proud to have more than 100 employees over 25 years’ service. Together, we are Toyota.

What you’ll contribute to

The Aftersales Engagement Specialist is primarily responsible for supporting the Business Development Team to implement strategic communications and engagement activities that align to the overall objectives of the Aftersales Division.

Day to day, the Aftersales Engagement Specialist develops and supports the rollout of Aftersales communications and engagement campaigns and manages internal and Dealer-facing events.

You will contribute to the strategic planning of key Aftersales activities and work with various suppliers to execute all deliverables. This dynamic role is calling for someone with high organisational skills and someone who is comfortable working with multiple stakeholders.

How you’ll make an impact- Coordinate internal and external events, forums and conferences including strategic planning and working with various stakeholders to execute all deliverables- Brief management on the progress of key activities to ensure KPIs are being met and events achieved desired objectives- Implement and maintain agreed communications and engagement programs, processes and procedures consistent with set policies in order to achieve Divisional objectives- Analyse and report on event feedback to ensure continuous improvement- Key liaison for Toyota Aftersales Dealer-facing reward and recognition programs- Provide specialist support for the assessment and selection of suppliers in order to secure delivery of services at expected quality and at optimal cost. Support ongoing supplier management.

Your attributes - If you’ve got one or more, we’d love to hear from you- Experience within related field, highly desired within Marketing, Communications, Public Relations, and Event Planning- Excellent use of MS Office, including intermediate to advanced Excel skills- Demonstrated experience in implementing both small and large-scale events from end to end- High level of attention to detail and sense of urgency- Experience in Automotive sale, FMCG of marketing environment highly desired- Well-developed interpersonal skills including ability to manage internal & external Stakeholders and negotiate outcomes in a complex environment- Ability to multitask multiple projects

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:
- Flexible hours and workspaces & a school holiday program- Career Development plans & Promotions and Rotations Program- 14 weeks paid primary carers leave & 4 weeks paid parental leave for secondary carers- Wellness facilities & Employee Assistance Program- 5 days paid domestic and family violence leave- 13% superannuation & a yearly contribution to your private health insurance- Paid volunteer days to support your community- Partially or Fully Subsided Motor vehicle

You’re welcome to find out more by visiting our careers pag