Customer Success Manager, Monday.com

2 weeks ago

Adelaide CBD, Australia upstream Full time

**About upstream**

At upstream, we began with a small team with a simple mission: To provide cutting-edge cloud computing services to businesses at home and abroad.

While our HQ is based in Canberra, we have team members all over Australia and throughout APAC. We have been a remote-first organisation since 2018 and have a supportive and friendly team culture focusing on work-life balance.

**About The Role**
- Serve as the main point of contact and liaison between clients and the rest of the broader team
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Build, own, and execute client success and engagement plans
- Spearhead internal cross-functional improvement projects
- Represent the voice of the customer and influence the product development roadmap
- Partner with Sales and Professional Services teams on upsell, cross-sell, and expansion opportunities

**_About You_**
- 2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
- Superb written and verbal communication skills
- Ability to take initiative and adapt
- Prior experience in strategy consulting - advantage
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Positive attitude, empathetic, and energetic

**Benefits of The Role**
- A growing organisation, which in turn provides growing opportunities for your career
- Awesome team culture
- Work from anywhere

**_Visa sponsorship for this role is currently not available._

  • Customer Success Manager

    1 week ago

    Adelaide CBD, Australia BespokeHR Full time

    Based at Lot Fourteen, immerse yourself in a deep-tech startup to help lead the customer success process. - Exciting executive position in a technology scale up - Be a critical player in speeding up the sustainability journey - Strong team, blue chip customer base and well-funded for growth **Who the Company is?** Trellis is a Software and...

  • Client Relationship Consultant

    2 weeks ago

    Adelaide CBD, Australia My Plan Manager Full time

    **About us** At My Plan Manager our vision is to create an inclusive Australia where everyone can have the opportunity to reach their full potential. We do this by offering individualised budget management, in meaningful and transparent ways, so that the initial complexities and ongoing responsibilities of being an NDIS participant doesn’t get in the way...

  • Customer Success

    1 week ago

    Adelaide, South Australia alignr Full time $80,000 - $120,000 per year

    We're Alignr — a modern recruitment partner helping ambitious businesses hire smarter and scale faster. This time, we're partnering with a leading Australian agribusiness entering a new chapter of growth. They're looking for an Account Manager (Customer Success focus) to own and grow key domestic manufacturing customers across Australia. This role is all...

  • Customer Success Account Manager

    1 week ago

    Adelaide, Australia BespokeHR Full time

    Based at Lot Fourteen, become involved in a high-tech startup to contribute to the customer success process! - Exciting executive position in a technology scale up - Be a critical player in speeding up the sustainability journey - Strong team, blue chip customer base and well-funded for growth **Who the Company is?** Trellis is a Software and...

  • Customer Success Manager

    1 week ago

    Greater Adelaide SA, Australia Axsys Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Customer Success Manager

    1 week ago

    Greater Adelaide SA, Australia MYOB Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Customer Success Consultant

    2 weeks ago

    Adelaide, South Australia Compass Education Full time $60,000 - $120,000 per year

    Come shape the future of education with us.At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.Compass is a product that...

  • Customer Success Consultant

    2 weeks ago

    Adelaide, South Australia Compass Education Full time $60,000 - $120,000 per year

    Come shape the future of education with us.At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.Compass is a product that...

  • Customer Success Engineer

    4 days ago

    Adelaide, South Australia Roima Intelligence Full time $80,000 - $120,000 per year

    Join Roima Intelligence as a Customer Success Engineer and help manufacturers unlock the full potential of TilliT, our cloud-based, modern, AI-enabled Manufacturing Execution System (MES). You'll combine your technical expertise with hands-on collaboration on factory floors, guiding customers from setup to success.This role blendssoftware engineering,...

  • Customer Success Coordinator

    1 week ago

    Adelaide, Australia Yourtrellis Full time

    As a Customer Success Coordinator, you’ll be a key part of the client journey — supporting organisations as they onboard and engage with the Trellis platform. You’ll lead training sessions, troubleshoot issues, and build strong relationships that ensure customer satisfaction and retention. You’ll also act as the voice of the customer within our...