Consumer Relations Coordinator

7 days ago

Melbourne, Australia Monash Health Full time

Location: Melbourne | Eastern Metropolitan

Job type: Not provided

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Education and Training, Finance, Health and Allied Health, Human Resources, Procurement, Research, Family Violence Workers, Medical, Nursing

Reference: 55168

**About Monash Health**

**About the Patient Experience Office**

The Patient Experience Office is the centre of strategic activities aimed at enhancing the patient experience by promoting an organisational culture of patient centred care and meaningful consumer, carer and community participation. The Consumer Relations Coordinator role is a part of the Feedback and Service Excellence team within the Patient Experience Office, and play an integral role in supporting the organisation to learn and grow from individual feedback that we receive.

**About the Role**The Consumer Relations Coordinator will work to enhance the consumer and family experience through the effective management of formal and informal feedback to achieve appropriate, high quality and timely responses and resultant outcomes.

Their expertise and experience in investigation of health complaints will place them in an ideal position to assist teams to develop appropriate actions and recommendations as a result of investigation. The Consumer Relations Coordinator has a role in monitoring the implementation of recommendations that have come out of complaints.

The Consumer Feedback Coordinator is experienced and highly skilled in delivering education, training and support to front line staff, including managers, to ensure that Monash Health effectively seeks and responds to patient and family feedback using a proactive, service recovery model.

**About You
**Additionally you will possess**:

- Resilience and adaptiveness
- Demonstrate a high level of reasoning and analytical skills, using a patient centred approach, to the assessment of individual complaints, so as to accurately represent the complainant’s issues in preparation for investigation.
- Demonstrate expert communication with high-level verbal, non-verbal and written skills within the Patient Experience Office, Monash Health, and with external agencies.
- Demonstrate high level of understanding of healthcare systems and the potential impacts they may have on consumers.
- Strong stakeholder relationship engagement and focus
- Clinical background (highly desirable)

**Monash Health employee benefits**:

- Salary packaging
- Onsite subsidised staff parking
- Discounted banking (BankVic)
- Onsite Gym
- Access to professional development courses and seminars

**How to Apply**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.

  • Consumer Relations Coordinator

    2 weeks ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement Reference: 65673 **Embark on a rewarding career and be part of a...

  • Consumer Operations Coordinator

    20 hours ago

    Melbourne, Victoria, Australia Collingwood Football Club Full time $60,000 - $80,000 per year

    About the Collingwood Football ClubCollingwood Football Club (CFC) was founded in 1892.Local residents, community and business leaders and politicians all hoped that having their own football club could help bring a measure of pride to a downtrodden suburb.In 2025, CFC is one of the great icons of Australian sport. Our history spans 130 years, 16...

  • Consumer Partnerships Coordinator

    7 days ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Not provided Organisation: Western Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Projects Reference: 46182 The Consumer Partnerships Coordinator is responsible for coordinating consumer participation across the organisation. The role will prioritise the setup and...

  • Consumer Partnerships Coordinator

    5 days ago

    Melbourne, Australia Uniting Vic.Tas Full time

    **Bring your admin skills and bring your whole self to our Consumer Partnerships team**: - **$36.72 per hour + increase take-home pay with up to $15,900 in salary packaging benefits!**: - **Part-time or full time - 3 days per week or more with WFH combination, based in Melbourne CBD** **About the opportunity** Bring your relationship and admin skills,...

  • Consumer and Carer Experience Coordinator

    3 days ago

    Melbourne, Australia Forensicare Full time

    Location: Melbourne Job type: Full time Organisation: Forensicare **Salary**: Salary not specified Occupation: Accounting, Administration/Secretarial, Communications, Marketing and Media, Health and Allied Health, IT and Telecommunications, Medical and Nursing, Occupational Health and Safety, Other, Strategic Management Reference: 16204 - **Newly...

  • Consumer Health Information Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia The Royal Women's Hospital Full time $92,856 - $102,653 per year

    Part-time (0.6 FTE hrs per week), ongoing roleParkville location, with multiple public transport options available and with hybrid working arrangement$92,856 - $102,653 (pro-rata for part time) + salary packaging + super + 5 weeks annual leaveThe Royal Women's Hospital is one of Australia's oldest and most distinguished tertiary hospitals dedicated to...

  • Warehouse Assistant- Consumables

    2 weeks ago

    Melbourne, Victoria, Australia Milwaukee Tool Australia & New Zealand Full time $60,000 - $90,000 per year

    Who are we?Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories and hand tools and are part of the global organisation Techtronic Industries (TTi) who are renowned for their manufacture of quality brands such as Ryobi, AEG, Vax and many more. We as a group pride ourselves on an unrelenting strategic focus...

  • Warehouse Assistant- Consumables

    2 weeks ago

    Melbourne, Victoria, Australia Techtronic Industries Co. Ltd Full time $60,000 - $80,000 per year

    Who are we? Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories and hand tools and are part of the global organisation Techtronic Industries (TTi) who are renowned for their manufacture of quality brands such as Ryobi, AEG, Vax and many more. We as a group pride ourselves on an unrelenting strategic focus...

  • Consumer Communications Lead

    2 weeks ago

    Melbourne, Victoria, Australia ASIC Full time $123,444 - $144,386 per year

    A future with ASIC means that your work will contribute to ASIC's vision for a fair, strong and efficient financial system for all Australians. We value what you will bring. We value those with sharp, analytical minds and are open to challenging the way things are done.Be part of a dynamic team to inform, engage, and protect Australian consumers. This is a...

  • Government Relations Officer

    5 days ago

    Melbourne, Victoria, Australia ASIC Full time $80,000 - $110,000 per year

    At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.Join ASIC's Government Relations team in a high‑impact supporting...