Current jobs related to Customer Centre Supervisor - Mulgrave - Mazda Australia Pty Ltd
-
Customer Service Advisor
7 days ago
Mulgrave, Australia City FM Australia Full timeCity FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. **The Opportunity**: Reporting to the Critical Incident Desk Supervisor, this Permanent opportunity offers an enthusiastic, motivated and customer centric...
-
Customer Service Advisor
2 weeks ago
Mulgrave, Australia City FM Australia Full timeCity FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. **The Opportunity**: Reporting to the Critical Incident Desk Supervisor, this Part Time opportunity offers an enthusiastic, motivated and customer centric,...
-
Team Leader
2 weeks ago
Mulgrave, Australia City FM Australia Full timeCity FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. **The Opportunity**: We are now seeking an energetic, self -motivated individual, with strong communication skills to support our team members. This role...
-
Transport Supervisor Am
2 weeks ago
Mulgrave, Australia Supply Chain Full time**About Us In October 2020, Woolworths Group Supply Chain rebranded to become Primary Connect - an end-to-end supply chain partner within Woolworths Group. Our team of more than 8,000 support businesses within Woolworths Group (such as Supermarkets, Countdown and Big W), and over 1,300 commercial customers across the country, to connect communities with the...
-
Customer Service Advisor
17 hours ago
Mulgrave, Australia City FM Australia Full time**The Opportunity**: This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer. This is a Permanent Part Time opportunity working 16 hours per week. Rostered days are Saturday and Sunday between 7:00am...
-
Customer Service Advisor
7 days ago
Mulgrave, Australia City FM Australia Full timeCity FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. **The Opportunity**: This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced,...
-
Customer Service Advisor
1 week ago
Mulgrave, Australia City FM Australia Full timeCity FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. **The Opportunity**: This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced,...
-
Customer Service Advisor
2 weeks ago
Mulgrave, Australia City FM Australia Full timeCity FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. **The Opportunity**: This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced,...
-
Service Desk Supervisor
1 week ago
Mulgrave, Australia Kmart Full time**Brighter Futures Start here** As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy...
-
Critical Incident Desk Supervisor
1 week ago
Mulgrave, Australia City FM Australia Full timeCity FM Australia provides world-leading facilities management and engineering solutions which ensure safe, compliant, successful and sustainable outcomes on time and within budget for our partner -Bunnings **THE OPPORTUNITY**: Due to continued growth, we have an exciting opportunity for an experienced, hands on, motivated and team ordinated professional....
Customer Centre Supervisor
2 weeks ago
Join Our Team as a Customer Centre Supervisor – Lead, Inspire, Make an Impact
Are you a passionate leader who thrives in a fast-paced, people-focused environment? We're on the lookout for a Customer Centre Supervisor to energise, coach, and guide our dedicated team of dealership advocates.
About the role:
In this pivotal role, you'll be the driving force behind day-to-day operations—empowering your team to deliver exceptional service, exceed KPIs, and uphold our commitment to excellence. Your leadership will help shape the experience of every customer who reaches our Customer Centre.
This position requires a full-time, in-office presence five days a week, fostering a collaborative work environment and promoting effective teamwork.
If you're ready to bring your expertise, enthusiasm, and leadership to a dynamic and supportive workplace, we'd love to hear from you
Key Responsibilities:
- Support your team in the completion of their daily workload, primarily in the area of case management including call management, time management and product and process enquiries.
- Ensure approved resources are available to achieve required department KPI's for queue and case management, initiating activities to move and re-assign resources as required based on changing department needs.
- Provide; ongoing, regular, structured, and spontaneous coaching around all aspects of the dealership advocate role with a focus on improving the overall quality of the Mazda Australia Dealership Network's service delivery to Mazda Australia vehicle owners.
- Assist team members in the decision-making process with respect to the handling of customer concerns presented by dealers with; assistance, direction, instructions and guidance to team members, ensuring that all concerns are responded to appropriately and within a reasonable time frame. Escalate as required.
- Assist in day-to-day centre operations by supporting dealership advocates in case management and inquiries.
- Identify opportunities for innovation and improvement in the centre and participate in initiatives.
- Participate in relationships with internal and external stakeholders for successful outcomes.
About You
You're a confident leader with a passion for delivering outstanding customer experiences and building high-performing teams. As a Customer Centre Supervisor, you bring a strategic mindset to resource planning, hands-on coaching, and operational support—ensuring your team of dealership advocates thrives in a fast-paced environment.
With relevant tertiary qualifications and a proven track record in customer service, people leadership, and performance coaching, you know how to inspire and drive results. Your deep understanding of Mazda products and applicable legislation positions you as a trusted expert.
You're an excellent communicator with strong analytical and problem-solving skills, capable of juggling competing priorities while keeping team goals in clear focus. Proficiency in Microsoft Word, Excel, and Outlook is second nature to you.
About Mazda Australia:
Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.
Mazda Australia Benefits:
- New Car Discounts, participation in the Employee Demo Vehicle Program and New Vehicle Drive Programs.
- Annual bonus eligibility and 17.5% annual leave loading.
- Access to weekend loan cars, uniform allowance, onsite subsidised café, and additional perks.
- Paid parental leave
- Join a collaborative and supportive team culture.
- Ongoing learning and development opportunities to fuel your career growth.
- Wellness Programs throughout the year, Skin Checks, Annual Flu Vaccinations, Employee Assistance Program and Health Care provider discounts.
If you're ready for a challenge, apply today to connect your vision with ours. Discover more about us and seize this opportunity
Application and Selection Process
We value attitudes, behaviours, and values that align with Mazda Australia's culture. Applicants will be subject to a police check, reference checks, and online psychometric assessment.
We thank you for your application, please note only shortlisted candidates with full working rights in Australia will be contacted.
