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Sme Client Manager

3 weeks ago

Sydney, Australia Xe Full time

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.

**How will you help Xe become more successful?**

The SME Client Manager - APAC will own the growth of the Digital (SME) book of Corporate customers across Australia & New Zealand. This role will be tasked with growing the existing business, supporting the transition towards more technology centric experience, and driving a high-performance culture in the digital team.

**Our principles**
- **AMBITION** - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
- **RESPONSIBILITY** - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
- **COMMUNITY** - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

**What you'll do;**

**KPIs to own**
- Total Digital revenue
- New in-year revenue from newly traded customers
- % retention of digital book

**KPIs to influence**
- Total APAC corporate new in-year revenue from newly traded customers

**Requirements**:
**Who You are;**

As SME Client Manager
- APAC, your responsibilities will include:

- **Digital Interaction Optimization**: Utilize digital tools to analyse customer interactions across our digital platform. Identify areas for improvement and implement changes to enhance the user experience and drive revenue growth.
- **Sales Transformation**: Lead the transformation and modernization of the sales process, sales infrastructure, and client portfolio management to improve key metrics such as revenue per client, sales productivity, sales operating leverage, contribution profit, time-to-active, CAC/LTV, retention, and SoW growth.
- **Digital customer service & portfolio growth **- design and execute the appropriate service model to maximize the growth and retention of Digital customers. Implement strategies to grow the existing portfolio by up/cross-selling new platform capabilities, aligned with the product roadmap.
- **High value customer segment **- put in place appropriate processes and measures to identify digital customers to “graduate” to the high-value service model, and vice versa, working closely with the high value team and Head of Corporate to ensure our Dealing roles are only focused on the customers that need and deserve that level of service.
- **Pricing Optimization **- at a portfolio and individual customer level, optimize how we price our Digital book of customers to maximize retention, conversion and revenue growth over time.
- **Customer-Centric Approach**: Represent the voice of every corporate customer that uses our web platform and collaborate with Product, Technology, and Operations to influence the redesign of the customer journey and internal processes, with a focus on enhancing the end-to-end customer experience and maximizing revenue potential.
- **Team Leadership**: Develop and lead a high-performing sales and service team, driving adoption of sales enablement and modern sales tools, standardizing best practices, and fostering a culture of performance. This includes the digital transformation of existing sales and compliance processes and teams to align with new sales motions.
- **Experience in** FX or International payments is desirable.

**Benefits**

**Benefits**
- 20 days annual leave increasing with each year of service (capped at 25 days
- Paid day off for your Birthday
- Discounted Euronet Employee Share Purchase Plan (ESPP)
- Plumm Mental Health and Wellbeing
- Competitive market-based salary
- Annual Discretionary Bonus
- Superannuation
- Healthcare
- We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects._