Photocopier Service Technician

2 weeks ago

Hobart, Australia Winc Full time

**Winc** is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers’ needs.

Our **Managed Print Services** team, provide bespoke printing and service solutions to our wide customer base. Whether it is printing hardware, electronic content management solutions, scan capture and workflow solution, production print/digital press, our MPS solutions provides it.

As our **Service Technician**, you will repair and maintain our customer’s office equipment to a suitable standard of proficiency. Reporting into the MPS Service Manager, you will maintain high levels of customer service and satisfaction, contributing to retention of existing MPS customers.

**In this role you will be responsible for**:

- Manage customer service requests from diagnosing machine faults, repairing the equipment, final inspection, and testing
- Perform onsite installation of Multi-Function Devices, network connection and end user training
- Assist Sales teams with pre and after sales support

***Skills & experience required**:

- We are looking for a self-motivated customer service professional who has excellent influencing and negotiation skills.
- Experience in the technology industry, preferably print, is essential.

***Working with us**
- We believe we’re better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
- We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.
- We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities.
- We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing).
- We’re passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.
- We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
- And finally, there’s plenty of perks Our much loved quarterly Our Heroes recognition program, team discounts, corporate partner discounts. People say it’s a really collaborative and supportive environment - why don’t you be the judge?
- _We are passionate about First Nations employment and encourage First Nations Peoples to apply._

***To Apply**: Send your resume to the Winc People Team by selecting ‘Apply’ and following the prompts.

No Recruitment Agencies - We have this one covered

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