Principal Consumer Liaison Advisor

3 days ago

Brisbane, Australia Queensland Health Full time

Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.About the Role
- Deliver advanced clinical and consultancy services to Consumer Liaison/Consumer Partnering in accordance with accepted professional practices, legal and ethical requirements with a high degree of independence.
- Provide professional leadership and responsibility for development of Consumer Liaison Officers clinical practices, procedures and protocols.
- Demonstrate high-level clinical leadership and mentoring support to less experienced clinicians to problem solve urgent and emergent complex clinical issues.
- Act as a clinical reference point for MSH and Directorate Consumer Liaison Officers.
- Provide high level consumer feedback responses to complaints received from the Health Minister's, Premier's, and Local Member's Officers as well as Office of Health Ombudsman Complaints.
- Provide early clinical reasoning to complex complaints and attempt to deescalate issues.
- Manage and coordinate the planning, development, implementation and evaluation of agreed partnering with consumer clinical initiatives as determined by the Manager, Consumer Partnering or delegate.
- Demonstrate a broad understanding of the continuum of patient care and lead the organisation to interpret and integrate consumer feedback to deliver person-centred, integrated health services.

  • Principal Briefings and Liaison Officer

    2 weeks ago

    Brisbane, Australia Queensland Health Full time

    The role The Principal Briefings and Liaison Officer is part of a senior level liaison team in the Department of Health which is responsible for the management, coordination and facilitation of critical policy, service and operational issues within the department. The role deals with emergent and potentially contentious issues concerning health consumers,...

  • Principal Advisor

    7 days ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    The Industrial Relations and Policy team is responsible for contributing to the development and implementation of the department's industrial relations agenda, including: the development and implementation of certified agreements (enterprise bargaining); dispute management both directly with unions and in the Queensland Industrial Relations Commission;...

  • Consumer Liaison Consultant

    11 hours ago

    Brisbane, Australia Queensland Health Full time

    **About the Role**: As the Consumer Liaison Consultant, you will provide a clinical lens on consumer feedback, with an aim to ensure responses are clinically relevant to the feedback received from consumers. You will liaise with the clinical teams to clarify clinical information and to formulate a response that meets health literacy requirements. This...

  • Principal Advisor

    5 days ago

    Brisbane, Australia Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts Full time

    The role of the Principal Advisor is to provide clinical advice to the Director of Forensic Disability in relation to their responsibilities under the Forensic Disability Act (2011) and undertake clinical and legislative compliance activities regarding the management of clients with high and complex disability and forensic needs. **The Principal Advisor key...

  • Principal Advisor

    11 hours ago

    Brisbane, Australia Child Safety, Seniors and Disabilities Full time

    The role of the Principal Advisor is to provide clinical advice to the Director of Forensic Disability in relation to their responsibilities under the Forensic Disability Act (2011) and undertake clinical and legislative compliance activities regarding the management of clients with high and complex disability and forensic needs. **The Principal Advisor key...

  • Principal Advisor

    3 days ago

    Brisbane, Australia Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts Full time

    The role of the Principal Advisor is to provide expert advice to the Director of Forensic Disability that reflects analysis of clinical, legislative and system issues, and to provide a leadership role in undertaking tasks and activities that contribute to the proper and efficient administration of the Forensic Disability Act (2011). Applications to remain...

  • Principal Advisor

    2 weeks ago

    Brisbane, Australia Queensland Government Full time

    **As our highly valued Principal Advisor, you will contribute to ensuring a bright future for Queensland, Australia and our global partners. You will do this with people who want you to grow and progress. Reporting to theDirector International Operations, in the Directorate team, you will manage coordination of major significant projects, reporting...

  • Temporary Principal Advisor

    6 days ago

    Brisbane, Queensland, Australia Department of Transport and Main Roads Full time

    Temporary Principal Advisor (Contracts Engagement)Join to apply for the Temporary Principal Advisor (Contracts Engagement) role at Department of Transport and Main RoadsTemporary Principal Advisor (Contracts Engagement)2 days ago Be among the first 25 applicantsJoin to apply for the Temporary Principal Advisor (Contracts Engagement) role at Department of...

  • Temporary Principal Advisor

    12 hours ago

    Brisbane, Queensland, Australia Department of Transport and Main Roads Full time

    Temporary Principal Advisor (Contracts Engagement)Join to apply for the Temporary Principal Advisor (Contracts Engagement) role at Department of Transport and Main RoadsTemporary Principal Advisor (Contracts Engagement)2 days ago Be among the first 25 applicantsJoin to apply for the Temporary Principal Advisor (Contracts Engagement) role at Department of...

  • principal advisor

    6 days ago

    Brisbane, Queensland, Australia Randstad Full time

    Are you a seasoned governance and risk professional looking for a challenging new opportunity? We're seeking a Principal Advisor, Governance and Risk for a 6-month contract to join our clients team in the CBD location.This is a fantastic opportunity to apply your expertise and make a tangible impact. You'll work on key projects, ensuring our governance...