Front of House Manager

3 days ago

Fairy Meadow, Australia Pasticceria Massimo Papa Full time

We are a family-owned Sicilian patisserie and café with a strong reputation for quality and tradition. We’re looking for a **hands-on, experienced Front of House Manager** to lead our team, deliver outstanding customer service, and keep the front of house running smoothly.

What You’ll Do
- Oversee day-to-day café operations in the front of house
- Lead, motivate, and train front-of-house staff (mostly university casuals)
- Drive **sales through exceptional customer service** — explaining our cakes, pastries, and specials with enthusiasm, helping customers choose, and making them feel welcome
- Manage rosters, opening/closing, and customer flow
- Ensure service standards are consistently high
- Coordinate with the kitchen and pastry team for seamless operations
- Handle stock, supplies, and point-of-sale systems
- Be a positive role model, setting the tone for the team

What We’re Looking For
- Previous experience in hospitality management or supervising in a café/restaurant
- Strong leadership and communication skills
- Confident in **upselling and product knowledge** — you enjoy talking about food and helping customers discover something new
- Ability to maintain professionalism and authority while fostering a positive team culture
- Reliable, organised, and proactive
- Passionate about customer experience and food service
- Flexibility to work weekdays plus one weekend day of your choice (Saturday or Sunday)

What We Offer
- Competitive salary **depending on experience.**:

- **Long-term position** - we are looking for someone who wants stability and growth, not just a casual job
- A supportive, family-owned business environment
- Opportunity to make your mark in a well-established and growing patisserie
- Staff discounts on our award-winning pastries and cakes

**Job Types**: Full-time, Permanent

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount

**Experience**:

- Management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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