Customer Service Agent

1 week ago

Melbourne, Australia Probe CX Full time

Join us in an exhilarating position where you'll assist clients on their online journey As a Customer Service Agent, you'll handle incoming calls from customers with a wide range of queries, from product information and pricing, to missing deliveries and broken items upon arrival.

Your expertise will be crucial in providing top-notch service and ensuring a smooth customer experience.

Don't miss out on this exciting opportunity to make a difference

**Key Details**
- ** Start date**:
12 May 2025
- ** Current Contract end date**

: 30th December 2025
- ** Part Time**

positions available (20-30 hours per week)
- ** Hours**:
Monday to Friday - 8:30am to 10.00pm, Saturday - 9.00am to 10.00pm, Sunday 10.00am to 10.00pm (rotating roster - full availability required to cover all shifts)
- ** Training**

: Paid. Full time 9am - 5pm Monday to Friday 1 week
- ** Melbourne CBD location**

(Hybrid after speed to competency is met - approximately 8 weeks)
- Australian based role

**Key Responsibilities**
- Provide exceptional and personalized customer service by promptly responding to inquiries with a touch of professionalism and attention to detail.
- Masterfully navigate online systems to swiftly access necessary data, allowing for quick and effective resolutions within predefined service timeframes
- Craft a seamless experience for customers by accurately recording and entering their requests and queries on user-friendly online platforms.
- Ensuring that customer records are meticulously maintained with up-to-date information

**About you**
You will have previous customer service experience, preferably in a contact center environment, though not mandatory. Your exceptional ability to guide, support, and communicate effectively with diverse groups of people will be a valuable asset in this role. Your excellent communication skills, coupled with an innate talent for active listening and understanding customers' needs, will ensure outstanding service delivery. Your positive and proactive attitude, coupled with a can-do mentality, will drive you to go above and beyond for our customers, making you an integral part of our team.

**What we can offer**
- Join a close-knit, supportive team that values and recognizes your contributions every day.
- Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
- Grow with us-unlock opportunities for career development and progression in a company that's invested in your future.

**Our promise to you.**
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%

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