Account Manager

**About Backstage**
- Backstage matches creative projects with the best talent. We help staff over 50,000 creative projects a year in film, television, commercials, branded content, theater, experiential marketing and more.

At our core is a strong belief in breaking down barriers and providing direct access to the best talent in the creative industry. We’re a team of customer centric, analytical and creative problem solvers with a passion for helping our customers make amazing projects together.
**The Role**:

- Backstage is seeking an
**Account Manager in Melbourne, Australia **to help our clients achieve a successful experience on the platform. Our account management team consists of seven account managers who focus on retention and providing top-quality service for our existing clientele. The account management team is part of Backstage’s larger Casting department, which includes business development executives, casting editors, website admins, content specialists, and customer service representatives working across nine different countries - all specialized in the hiring and casting needs of creative projects. We value autonomy and collaboration equally, and foster a culture where we trust our team members execute on their own volition, while working collaboratively towards mutual goals.

As an Account Manager, you will be building and expanding relationships with the clients who post the most high-profile, trustworthy, and top paying job listings and casting calls on the Backstage, Mandy, and StarNow platforms. Our clients include production companies, directors, brands, agencies, and content creators who are staffing projects for film/tv, commercials, theater, marketing campaigns, and more. You will be helping these users to navigate and optimize their experience on the platform through education, consultative problem solving, and in-depth knowledge of our product offerings that fit their needs. An ideal Account Manager will provide the customer experience that transforms clients from users into brand advocates.

The Account Manager will report to Backstage’s Vice President of Casting.

**What you'll do**:

- Leverate CRM, data, and research to identify top value-added clients
- Develop and foster trusted relationships with key users; become their trusted advisor on intricacies of the marketplace, cast + crew hiring, and how to best utilize the platform
- Assist with onboarding new users; utilize expert knowledge of client needs to identify and solve their hiring problems
- Educate clients on the advanced tools that can generate greater product adoption, and demo product offerings that optimize their inbound talent pipeline
- Monitor platform-usage of clients, and identify opportunities to regain lapsed clients through consultative problem solving
- Share user feedback and case-studies with product team to inform and guide future product and process improvements

**What we're looking for from you**:

- Demonstrated experience in an Account Management, Business Development, or Client Success role; high-velocity B2B SaaS tech or marketplace experience preferred
- Technical acuity; must be able to to understand, utilize, and explain our online casting/hiring technology
- Ability to translate technical language to a non-technical audience
- Experience with customer segmentation, and strategizing effective communication and positioning for each unique segment
- Deep customer empathy; you enjoy solving customer pain points and needs
- Strong analytical skills; you are able assemble and interpret data, create executive summaries, and deliver actionable insights
- Advanced written and verbal communication skills that can be tailored to suit a variety of individual personalities and levels of seniority
- Excellent project management skills; you are able to work autonomously, maintain detailed records, and be attentive and responsive to client communication
- Proven ability to solve a wide variety of unstructured challenges
- Experience working with casting directors, producers, directors, creative directors, talent agents, and/or marketing/advertising agencies preferred
- **About Backstage Holdings**

**Backstage Holding’s** mission is to empower creative talent and streamline the content creation process for projects in film, television, commercials/branded content, social media, theater, music video, video games, and more. Backstage provides solutions that manage the entire project lifecycle, including talent discovery and staffing, production, post production, and distribution. Our brands include Backstage, Coverfly, FilmFreeway, Final Draft, ShareGrid, Sonicbids, and Voice123. Backstage Holdings is part of Cast & Crew, a family of individually innovative companies modernizing the ways in which content is created.