Level 2 Support Technician

1 week ago

Canberra, Australia DXC Technology Full time

**Why join DXC Technology?**

We currently have a requirement for an experienced Support Technician with good technical knowledge and experience, to work on site and provide technical guidance and knowledge to an important client of ours.

This position offers the opportunity to work on challenging projects and contribute to the optimization of the organization’s content management capabilities. If you have a passion for innovation, strong technical skills and a commitment to delivering excellence in content management solutions, we encourage you to apply.

**What you will be doing**
- Providing incident/service request investigation, diagnosis and resolution
- Working with third party stakeholders and partners to resolve incidents/service requests
- Keeping users updated and informed with ticket progress and resolutions in a timely manner
- Ensure all incidents, requests and all other tickets are resolved with agreed SLA timeframes
- Ensuring that all system and operating documentation and knowledge is up to date and properly utilized

**The skills you will bring**
- Ideally 2 years+ experience in a similar role
- Minimum NV1 Clearance is required
- Strong analytical and problem-solving skills with the ability to resolve complex technical issues
- Knowledge of enterprise content management principles, records management, and compliance standards
- Excellent communication skills to effectively convey technical information to non-technical stakeholders
- Proven ability to manage multiple tasks, prioritize workloads, and meet project deadlines.
- Ability to provide periodic weekend and A/H on call support on a roster system (once suitably experienced)

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

**We are an Equal Opportunity Employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

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