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Service Coordinator

2 weeks ago

Mount Hutton, Australia Northcott Full time

$83,832 p.a + superannuation + salary packaging
- Full time service coordinator position available in Mt Hutton
- 5 weeks per year annual leave

**About The Role**

This role has a strong emphasis on providing practice leadership to staff, fostering opening communication and a strong organisational culture of cohesion. This will encompass a strong degree of self reflection and resilience.

Are you a great leader, who knows how to manage all aspects of a supported accommodation home, communicate and mentor our team effectively, maintaining consistent high standards and creating a supportive and inclusive environment? Are you ready to take ownership of the role, and see our unique customers achieve their goals, whilst maintaining positive relationships? This is your opportunity to lead your own team on a daily basis.

**Key responsibilities include (but are not limited to)**:

- Build and nurture relationships with customers, families and your team by encouraging open communication and participation
- Support customers with mental health and high physical support needs
Identify, assess and resolve problems using a customer-centred approach
- Motivate individuals and create a culture where people want to go the ‘extra mile’
- Practise leadership in team meetings, one on ones, modelling and coaching of staff
- Proactively train staff to ensure they continue to provide the highest standard of customer outcomes
- Budget, prepare and monitor financial systems in line with the NDIS price guide
- Take on ad hoc duties, with our customers' quality of life and care at the front of mind.
- Reviewing and updating rosters, supporting Policy and Procedure compliance and reporting requirements
- Administer catheter care and peg feeding

**Given the responsibility of this role, the following essential experience will be required**:

- Proven experience leading and developing a high performing team.
- Develops the team for high performance through providing appropriate guidance and supporting them to resolve their own issues.
- Open to new ideas and ways of thinking and empowers others to explore new approaches to longstanding or emerging problems.
- Encourages a strong customer focus and builds understanding of customers' perspectives within their team.
- Explores and identifies solutions to obstacles which may limit customer potential.
- Communicates in a way that is appropriate for the situation and that promotes the organisational values of being Innovative, Respectful and Brave.
- Demonstrates these values through interactions with teams, such as in one-on-ones with staff and in team meetings.
- Considers business unit and organisational objectives when making decisions and going about their work.
- Prioritises and plans daily, weekly, monthly and annual tasks to achieve customer and team outcomes.
- Experience in supporting, planning and the setup of new services in a residential setting.
- Knowledge of the disability sector, NDIS funding, SIL quotes, and the NDIS Quality and Safeguarding Framework.
- High level admin skills, including computer literacy, in particular proficiency with Microsoft programs

**Essential Compliance requirements**:

- NSW Drivers Licence
- Evidence of compliance with any Public Health Orders applicable at the time - including evidence of COVID-19 vaccination status or medical contraindication certificate if applicable to you.
- NDIS Worker Check
- NSW Working With Children Check
- First Aid and CPR
- The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against Covid-19 and maintain regular booster shots (unless granted an exemption). Evidence of your current vaccination status or medical exemption will be required._

**Why work for us?**

As an employer we are proud to offer a family friendly workplace and not for profit salary packaging which can increase your take home pay and a new reward and recognition program that entitles you to discounts with a range of retailers, dining, entertainment and life-style brands. As well as ongoing career development including secondments into leadership positions.

**Covid Vaccination Status**
The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against Covid 19 and maintain regular booster shots (unless granted an exemption). Evidence of your current vaccination status or medical exemption will be required.

**Diversity and Inclusion Statement