Operations Executive

**About Us**

At Sportsbet, we’re all about bringing excitement to life for our 2 million customers. As part of the global Flutter Group, we’re a tight-knit team of 1,300 in Melbourne, Sydney, and Darwin, passionate about challenging the status quo. We’re proud to be recognized as one of LinkedIn’s Top 25 Companies and one of the Top 10 Workplaces for Women.

We’re an inclusive employer who celebrates diversity and is committed to helping you thrive. Whether you’re looking for flexibility, career growth, or a supportive environment, we’re here to help you succeed.

**Committed To Responsible Gambling**

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.

We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

**About the Role**

This is no ordinary operations role. As an Operations Executive, you’ll be at the heart of the action, supporting live betting markets for two of the UK & Ireland’s biggest brands, Paddy Power and Betfair. You’ll play a key part in ensuring a seamless customer experience across every event and outcome.

Whether you’re coming from customer service, admin, hospitality or just love solving problems, this is a great opportunity to kickstart a career in trading operations. You’ll join a close-knit team who thrive on collaboration, curiosity, and sharp thinking. No betting experience? No worries, we’ll teach you everything you need to know.

With world-class training and a supportive environment, you’ll learn on the job while gaining experience in a global business with heaps of growth potential.

**Shift Pattern**:
You’ll work on a 7-day rotating roster:

- First 2 weeks are Monday-Friday (for training)
- Post-training: You'll work 5 days per week, including regular weekend work

**What You’ll Do**
- Support Live Markets: Monitor and manage betting markets, ensuring results and prices are accurate and timely.
- Solve Problems Fast: Respond to live issues and escalate them appropriately to minimise customer impact.
- Collaborate Globally: Work with trading and customer teams across Melbourne, Dublin, and Leeds to deliver operational excellence.
- Elevate Customer Experience: Make every touchpoint seamless, resolving settlement issues or technical glitches with empathy and speed.
- Drive Process Improvements: Log errors, spot patterns, and suggest smarter ways of working that support continuous improvement.

**What We’re Looking For**:
You don’t need to know everything about betting or trading, we’re here to train you. But you’ll succeed if you’re a confident communicator who stays calm under pressure and loves being part of a high-performing team. You might be a great fit if you:

- Are a natural problem solver who stays cool when things move fast
- Have great attention to detail and a high level of computer literacy
- Are curious, keen to learn and always looking for ways to do things better
- Have experience in customer service, admin, or operations (or the drive to build it)
- Love the idea of being in the action during major sports and racing events
- Enjoy working with a supportive, down-to-earth team in a business that’s big on learning and development

**What’s the Green Tick Feeling?**

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.