Intern - Service Delivery Co-ordinator

6 days ago

Manly Vale, Australia Skuvantage Full time

**About the business**:
SKUvantage is a successful and fast-growing tech business, helping many of Australia's biggest brands and retailers create, manage, source and distribute high quality digital product information to consumers. We are the leader in what we do.

SKUvantage was recently acquired by Salsify Inc, a large US tech company that is the global leader in this space. SKUvantage continues to cement its place as the ANZ leader in online product content solutions.

We are now recruiting for an energetic and self-motivated individual to help us further grow our business and client base in the ANZ region.

**About the role**:
The Service Delivery Coordinator will assist in ensuring the successful delivery of SKUvantage’s Managed Services, including our Content Capture technology solution (SKUcapture), Product Information Management solution (PIM - Skulibrary), Data Briefs, and other client projects. This includes helping with client onboarding, operational tasks, support, project delivery and other ad hoc tasks as needed.

Responsibilities and Activities:

- Undertake catalogue testing for PIM clients before Go Live
- Undertake catalogue testing for SKUcapture clients before Go Live
- Creation and maintenance of support materials for PIM clients, including help guides, landing pages and help articles
- Creation and maintenance of support materials for SKUcapture clients, including help guides, landing pages and help articles
- Undertake efficient and accurate quality assurance of bulk uploads for SKUcapture suppliers
- Provide training via video call for SKUcapture suppliers
- Provide reporting on key numbers for SKUcapture clients for Client Success
- Monitor, respond to and report on NPS review

**What we’re looking for**

What we can offer you
- An exciting and growing tech company with some of Australia’s largest retailers and brands as clients
- An excellent culture where staff are valued and heard
- A highly capable, skilled and motivated team that has a focus on supporting each other and working together
- Celebration of achievements, support for personal development and encouragement of idea sharing
- Close to public transport and shops, with plenty of nearby parking.

**Job Type**: Casual

**Salary**: $28.00 - $29.00 per hour

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

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