Digital Journey Expert

Posting Description:

- Join an established team, collaborative, and highly engaged team
- This position can be based in Sydney, Melbourne, or Brisbane
- Join a market leading, global organisation and accelerate your career

**Digital Journey Expert**

The Affinity segment within Aon Australia, has an industry aligned structure, providing a mechanism to deliver distinct expertise and consistent service to clients.

This role is based in the Digital & Acquisition team, supporting delivery of a Digital Strategy and technology solution platform enabling growth within the Affinity segment, specifically focused on small businesses.

As a Digital Journey Expert, you will be working within an established team, focused on identifying, investigating, and implementing initiatives to optimize the technology platform and business operating model.

You will collaborate with business unit SMEs to review, analyse and evaluate problems and opportunities. Work with business and technology specialist colleagues to form recommendations that enable the organisation to optimise costs and processes to achieve its goals.

The position provides business analysis services such as planning and monitoring of business processes and practices, business requirements gathering and documentation, gap and solutions analysis, business need reviews and process analysis, along with process mapping.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- Undertake analysis and documenting of ‘as is’ and ‘to be’ processes to ensure validity of business requirements. (E.g. analysis of the business landscape including current and target processes, stakeholders and impact analysis)
- Gathering, developing, and detailling business requirements
- Identify opportunities and make recommendations for consolidation, streamlining and improvement of affected business processes
- Maintain established platform backlogs and ensure completion of the prioritized tasks
- Analyse the solution to ensure deliverables match the documented business requirements, including participating in User Acceptance Testing (UAT) activities
- Contribute and collaborate effectively with internal and external teams to ensure efforts are aligned towards achieving the desired goal
- Ensure business analysis artefacts produced meet the organisations standard
- Support the investigation and resolution of issues identified in the production environment

**How this opportunity is different**

As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.

We honestly believe that our culture is different, with authentic and smart individuals who each bring something unique to our team.

Be you, be unique with us.

**Skills and experience that will lead to success**
- A tertiary qualification in Business, Information Technology, or related field
- Tier 1 accreditation / Insurance Broking qualifications (desirable)
- Planning and organising skills
- Strong oral and written communication & interpersonal skills
- Proven analytical abilities
- Strong attention to detail
- The ability to think creatively and identify commercial solutions
- Ability to work independently and in a team environment
- Ability to learn and understand processes quickly and efficiently
- Experience in the Financial Service or Insurance Industry is preferred, but not essential
- Advance Excel and knowledge of Atlassian tools is desired
- Ability to work in an agile environment and to adapt to changing priorities

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture encourages and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

LI-HL1